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To perform a factory reset, navigate to Settings > System > Advanced system settings > Factory
reset, and then highlight Factory reset everything. Read the information on the screen to make sure
you understand what this reset operation does.
To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the
screen, and then select OK to proceed.
When the factory reset operation completes, the TV restarts and displays the first Guided Setup screen.
What if I can’t access the Factory Reset option?
It is possible for your TV to get into a state where you cannot access the various menus, including the
menu option that lets you perform a factory reset operation. If that happens, you can force the TV to
reset by following these steps.
Models with a RESET button
1. Using a straightened paper clip or ball-point pen, press and hold the recessed RESET button on
the TV connector panel.
2. Continue to hold the RESET button for approximately 12 seconds.
When the reset cycle completes, the status indicator comes on dim.
3. Release the RESET button. The TV is now powered off.
4. Turn on the TV and proceed through Guided Setup. See Guided Setup.
Models without a RESET button
1. On the TV panel (not the remote) press and hold down the MUTE and POWER buttons.
2. Unplug the TV power, and then plug it in while continuing to hold down the MUTE and POWER
buttons.
3. When you see the startup screen appear on the TV, release the buttons.
4. Turn on the TV and proceed through Guided Setup. See Guided Setup.
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