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Troubleshooting (Continue)
Problem Possible Solution
No sound Is connection to other components correct?
Is the volume too low?
Page 5-2
Is "Variable" selected in "Output Select"?
Page 4-4
Have you pressed MUTE on the remote control unit?
Page 5-3
Check the audio output of the connected external equipment.
Is the volume too low or muted?
When external equipment is connected via an HDMI cable, you
may need to configure the audio to be output through the
HDMI cable.
When audio is not output from external equipment connected
to the HDMI IN 3 terminal, check the "Audio Select" setting.
Page 8-1
Even when external equipment is connected using an HDMI-
certified cable, an audio cable connection may be required
depending on the type of equipment and the media being
played back. In this case, in addition to connecting an HDMI-
certified cable to the HDMI IN 3 terminal, connect a Ø 3.5 mm
stereo minijack cable to the AUDIO IN terminal and set "Audio
Select" to "HDMI+Analog".
Page 8-1
When connecting a PC via an HDMI-certified cable, check the
following:
- Is the audio output of the PC configured correctly? Check the
audio output settings and output audio format in Sound
Properties on the PC.
The audio formats compatible with this TV are PCM, Dolby
Digital. With other formats, audio cannot be output.
- Depending on the board, only video signals may be output. In
this case, in addition to connecting an HDMI-certified cable to
the HDMI IN 3 terminal, connect a Ø 3.5 mm stereo minijack
cable to the AUDIO IN terminal and set "Audio Select" to
"HDMI+Analog".
Page 8-1
If you have selected "Bluetooth-Audio", you will not be able to
output sound from the TV's internal speakers or to output
optical audio.
Problem Possible Solution
Google Cast image/
audio cannot be output
to the TV.
Check pairing.
Appendix
ENG102
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