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EN 62
Problem Tip
You are not sure if the unit is
connected to the Internet.
Perform the connection test. (refer to page 48)
Cannot use the BD-Live™ function
or Internet data does not download
properly.
Confirm that this unit is successfully connected to the Internet.
Confirm the BD-Live access level setting in the setup.
Connect a USB memory stick before inserting a disc. The USB memory stick
must have 1GB or more free space.
Confirm that the USB memory stick is properly connected to this unit.
Make sure that the USB memory stick connected to this unit is not write-
protected.
Cannot add network services. On this unit, the network services of Netflix, VUDU™, and YouTube™ are only
available.
Cannot use Netflix service. Check to see if the network connection is properly made.
Visit www.Netflix.com on your PC and become a Netflix member.
The picture quality of Netflix
streaming movie is poor.
Check your Internet connection speed.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Netflix streaming movie often stops
or starts buffering during playback.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Cannot use the VUDU™ service. VUDU™ is only available in the United States.
Check to see if the network connection is properly made.
Cannot rent or buy movies / TV
shows on VUDU™.
You need to activate the VUDU™ account.
Log into your account at http://my.vudu.com and check your payment
information.
The picture quality of VUDU™ movie
is poor.
Check your Internet connection speed. You need speeds of at least 9 Mbps
to this player for high quality uninterrupted playback.
VUDU™ movie often stops or starts
buffering during playback.
Check your internet speed. The following are the required connection
speeds for picture quality for uninterrupted streaming.
SD quality (1 Mbps - 2 Mbps), HD quality (2.25 Mbps - 4.5 Mbps),
HDX quality (4.5 Mbps - 9 Mbps).
Can not use the YouTube™ service. Check to see if the network connection is properly made.
No sound with YouTube™. If this unit is connected to an AAC-compliant device, the sound may not be
output. In such cases, configure as follows:
“Setup” A “Audio” A “HDMI audio” A “LPCM”.
The picture quality of the YouTube™
video is poor.
You may experience frequent buffering, distorted pictures or no picture at
all depending on your network environment and internet traffic.
The picture and sound quality differ depending on the Internet Service
Provider.
NoteD
• Do not attempt to repair the Blu-ray Disc™ player yourself. This may cause severe injury, irreparable damage to
your Blu-ray Disc™ player and void your warranty.
• Please have your Blu-ray Disc™ player model and serial number available before contacting us. These numbers
are available on the cabinet, as well as on the packaging.
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