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English 57
Troubleshooting
Problem Cause Action
The thaw function
does not work.
The oven may not work, too
much food is being cooked, or
improper cookware is being
used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food and
start the function again. Use a
cooking container with a at
bottom.
The interior light is
dim or does not turn
on.
The door has been left open for
a long time.
The interior light may
automatically turn off when the
Eco function operates. Close and
reopen the door or press the
“Cancel” button.
The interior light is covered by
foreign matter.
Clean the inside of the oven and
check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function is
being used, this beeping sound
means it's time to turn over the
food during thawing.
After turning over the food,
press the Start button again to
restart operation.
The oven is not level. The oven is installed on an
uneven surface.
Make sure the oven is installed
on at, stable surface.
There are sparks
during cooking.
Metal containers are used during
the oven/thawing functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts to
work.
The door is not properly closed. Close the door and check again.
There is electricity
coming from the
oven.
The power or power socket is
not properly grounded.
Make sure the power and power
socket are properly grounded.
There is water
dripping.
Water or steam may be
generated by the cooking or
defrosting process, depending
on the food. This is not an oven
malfunction.
Let the oven cool and then wipe
with a dry dish towel.
MS14K6000AS_AA_DE68-04345Q-01_EN+MES.indb 57 12/26/2017 6:58:21 PM
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