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12. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
12.1 What to do if...
Problem Possible cause Remedy
You cannot activate or oper-
ate the oven.
The oven is not connected
to an electrical supply or it is
connected incorrectly.
Check if the oven is correctly
connected to the electrical
supply (refer to the connec-
tion diagram if available).
The oven does not heat up. The oven is deactivated. Activate the oven.
The oven does not heat up. The clock is not set. Set the clock.
The oven does not heat up. The necessary settings are
not set.
Make sure that the settings
are correct.
The oven does not heat up. The automatic switch-off is
activated.
Refer to "Automatic switch-
off".
The oven does not heat up. The Child Lock is on. Refer to "Using the Child
Lock".
The oven does not heat up. The fuse is blown. Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again
and again, contact a quali-
fied electrician.
The lamp does not operate. The lamp is defective. Replace the lamp.
Steam and condensation
settle on the food and in the
cavity of the oven.
You left the dish in the oven
for too long.
Do not leave the dishes in
the oven for longer than 15 -
20 minutes after the cooking
process ends.
The display shows an error
code that is not in this table.
There is an electrical fault. • Deactivate the oven with
the house fuse or the
safety switch in the fuse
box and activate it again.
• If the display shows the
error code again, contact
the Customer Care De-
partment.
12.2 Service data
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre.
The necessary data for the service centre
is on the rating plate. The rating plate is
on the front frame of the oven cavity. Do
not remove the rating plate from the
oven cavity.
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