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29
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem Possible Cause Solutions
Washer will not drain
water
Kinked drain hose. Ensure that the drain hose is not kinked.
Drain located higher than 96 in.
(243.84 cm). above the floor.
Make sure that the drain hose is no higher than 8 ft. above the bottom
of the washer and is no more than 5 ft. away from the washer.
Poor stain removal Heavily soiled load. The pedestal washer is designed to gently and effectively care for
lightly soiled loads. Heavier soils and tougher stains may require the
extra cleaning power of the features on the front-loading washer.
Previously set stains. Articles that have previously been washed may have stains that have
been set. These stains may be difficult to remove and may require
hand washing or pre-treating to aid in stain removal.
Water leaks every
load
Hoses not installed correctly.
Hybrid dryer drain hose not
installed properly.
Check all fill and drain hose connections to ensure that they are tight
and secure.
Do not insert hybrid dryer hose into Y-connector further than 3/4 in.
See Connecting the Drain Hose.
Check clamps and tie straps to ensure they are secure. Install clamps
and tie straps if missing. See Connecting the Drain Hose.
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