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27
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem Possible Cause Solutions
Wrinkling Washer not unloaded promptly. Always remove items from the washer as soon as the cycle is
complete.
Washer overloaded. The washer can be fully loaded, but the tub should not be tightly
packed with items. The lid of the washer should close easily.
Hot and cold water inlet hoses are
reversed.
Hot water rinse can set wrinkles in garments. Check the inlet hose
connections.
Excessive sudsing Too much detergent or incorrect
detergent.
HE detergents are formulated specifically for High-Efficiency washers
and contain suds-reducing agents. Only use detergent with the High-
Efficiency (HE) logo. For detergent quantities refer to the How to Use
section. If sudsing or detergent residue continue to be an issue, add
an Extra Rinse.
Staining
Bleach or softener was added
directly to the wash load in the
tub.Washer was not unloaded
promptly.
Always remove items from the washer as soon as possible after the
cycle is complete.
Clothes were not properly sorted. Always wash dark colors separately from light colors and whites to
prevent discoloration.
Never wash heavily soiled items washed with lightly soiled items.
Washer will not turn
ON
Power cord is not properly plugged
in.
Make sure that the plug is plugged securely into a grounded, 3-prong,
120-VAC, 60-Hz outlet.
House fuse is blown, circuit breaker
has tripped, or power outage has
occurred.
Reset circuit breaker or replace fuse. Do not increase fuse capacity.
If the problem is a circuit overload, have it corrected by a qualified
electrician.
Wash cycle time is
longer than usual
The washer automatically adjusts
the wash time for the amount of
laundry, water pressure and other
operating conditions.
This is normal. The washer adjusts cycle time automatically to provide
optimal results for the selected cycle. The time remaining shown in the
display is only an estimate. Actual time may vary.
Musty or mildewy
odor in washer
Incorrect or too much detergent
has been used.
Use only High-Efficiency (HE) detergent in accordance with the
manufacturer’s instructions. This machine requires very little detergent.
1-2 teaspoons is sufficient to wash a full load.
Inside of tub was not cleaned
properly.
Run the Tub clean cycle regularly.
Water leaks Oversudsing of detergent. Oversudsing may create leaks, and may be caused by the type
and amount of detergent used. High-Efficiency detergent is the only
detergent recommended. Always reduce the amount of detergent if
the load is small or lightly soiled, or if your water is very soft. Never
use more than the maximum amount shown in the dispenser provided.
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