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28
BEFORE CALLING FOR SERVICE (continued)
TROUBLESHOOTING GUIDE
Problem Possible Cause Solutions
Washer will not
operate
Control panel has powered off due
to inactivity.
This is normal. Press the POWER button to turn the washer on.
Washer is unplugged. Make sure cord is plugged securely into a working outlet.
Water supply is turned off. Turn both hot and cold faucets fully on.
Controls are not set properly. Make sure the cycle was set correctly, close the lid and press the
START/PAUSE button.
Lid or drawer is open The washer will not operate if the lid is open. Close the lid and
drawer make sure that nothing is caught under the lid preventing it
from closing completely.
Circuit breaker/fuse is tripped/
blown.
Check house circuit breakers/fuses. Replace fuses or reset breaker.
The washer should be on a dedicated branch circuit. The washer will
resume the cycle where it stopped once power is restored.
Control needs to be reset. Press the POWER button, then re-select the desired cycle and press
the START/PAUSE button.
START/PAUSE was not pressed
after a cycle was set.
Press the POWER button then re-select the desired cycle and press
the START/PAUSE button. The washer will shut off if the START/PAUSE
button is not pressed within 4 minutes.
Extremely low water pressure. Check another faucet in the house to make sure that household water
pressure is adequate.
Washer is too cold. If the washer has been exposed to temperatures below freezing for
an extended period of time, allow it to warm up before pressing the
POWER button. Otherwise, the display will not come on.
Washer not filling
properly
Filter clogged. Make sure the inlet filters on the fill valves are not clogged. Refer to
the filter cleaning instructions.
Inlet hoses may be kinked. Check that inlet hoses are not kinked or clogged.
Energy efficiency. This is a High Efficiency (HE) washer. As a result, the water level
settings for this washer may be different than for conventional
washers.
Insufficient water supply. Make sure that both hot and cold water faucets are turned on all the
way.
lid and drawer are open. The washer will not operate if the lid is open. Close the lid and make
sure that nothing is caught under the lid preventing it from closing
completely.
Hot and cold inlet hoses are
reversed.
Check inlet hose connections. Make sure the hot water supply
is connected to the hot inlet valve, and the cold water supply is
connected to the cold inlet valve.
Water level is too low. This is a high efficiency washer. The water will not normally cover the
clothes. The fill level is optimized for the wash motion to achieve the
best wash performance.
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