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27
TROUBLESHOOTING
Problem Possible cause Solution
The oven is not
working.
Power cut.
Disconnection from the
mains.
Check for the presence of mains electrical power and
whether the oven is connected to the electricity supply.
Turn off the oven and restart it to see if the fault persists.
The display shows
the letter “F” followed
by a number or letter.
Oven failure.
Contact you nearest Client After-sales Service Centre
and state the number following the letter “F”.
Press
, tap ”Info” and then select “Factory Reset”. All
settings saved will be deleted.
The home power
goes off.
Power setting wrong.
Verify if your domestic network has at least a rating of
more than 3 kW. If no, decrease the power to 13 Ampere.
To change it, press
, select “More Modes” and then
select “Power Management”.
The function does
not start.
The function is not
available in demo
mode.
Demo mode is running.
Press
, tap “Info” and then select “Store Demo
Mode” to exit.
The
icon is shown
on display.
The WiFi router is off.
The router settings have
changed.
The wireless connections
does not reach the
appliance.
The oven is unable
to establish a stable
connection to home
network.
The connectivity is not
supported.
Check that the WiFi router is connected to the Internet.
Check that the WiFi signal close to the appliance is
strong.
Try to restart the router.
See the “WiFi FAQs” section.
If your home wireless network settings have changed,
connect to the network: Press
, tap “WiFi” and then
select “Connect to network”.
Connectivity is not
supported.
Remote operation is not
permitted in your country.
Check whether your country allows remote operation of
electronic appliances before purchasing.
What can I do if appears on the display or the oven
is unable to establish a stable connection to my home
router?
The appliance might have successfully connected to
the router, but it is not able to access the Internet. To
connect the appliance to the Internet, you will need
to check the router and/or carrier settings.
Router settings: NAT must be on, Firewall and DHCP must be
properly congured. Password encryption supported: WEP,
WPA,WPA2. To try a dierent encryption type, please refer to
the router manual.
Carrier settings: If your Internet service provider has xed the
number of MAC addresses able to connect to the Internet,
you may not be able to connect your appliance to the cloud.
The MAC address of a device is its unique identier. Please ask
your Internet service provider how to connect devices other
than computers to the Internet.
How can I check whether data is being transmitted?
After setting up the network, switch the power off,
wait 20 seconds and then switch on the oven: Check
that the app is showing the UI status of the appliance.
Select a cycle or another option and check its status
on the app.
Some settings take several seconds to appear in the app.
How can I change my Whirlpool account but keep my
appliances connected?
You can make a new account but remember to
unclaim your appliance from the old account before
to move them to new one.
I changed my router – what do I need to do?
You can either keep the same settings (network name
and password) or delete the previous settings from
the appliance and configure the settings again.
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