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Appendix
A
Troubleshooting
Before requesting service, please check the following.
Symptom Check Remedy
I cannot group speakers. • Is the speaker connected to the
network via Wi-Fi?
• If the speaker is connected to
the network via Bluetooth or TV
SoundConnect, you cannot use the
group speakers function.
App doesn't work properly • Does an error occur when
accessing the app?
• Make sure your smart device is
compatible with the app.
• Make sure the app is the latest
version.
• If used with a HUB
- Make sure the HUB and the
smart device are connected to
same router.
- Make sure the HUB's indicator
LED's show that it is working
correctly. (See page 12, item 3.)
Click here.
- If you experience troubles
with connecting the HUB and
speaker, try relocating the
speaker so that the speaker is
closer to the wireless router or
HUB.
NOTE
9
If the problem persists, consult the service centre for troubleshooting.
❚
Compatible speakers
• Mobile : Android 2.3.3 (Gingerbread) or above, iOS (6.0) or above
NOTES
9
Some devices may not be compatible with the speaker.
9
Note that a speaker of an older version may not be supported.
47
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