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3332
TROUBLESHOOTING
Symptoms Reason Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
•
Check the power of other appliances.
If the power plug unplugged
from the outlet?
•
Plug the power plug in the outlet
properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer
temperature set to its warmest
setting?
•
Set the fridge or freezer temperature to
'Medium' or cooler and re check after
24Hrs.
Is the appliance in direct
sunlight, or is it near a heat
generating object such as
cooking oven or heater?
•
Check the installation area and reinstall
it away from heat generating objects.
Did you store hot food without
cooling it rst?
•
Cool the hot food rst before putting it
in the fridge or freezer compartment.
Did you put in too much food?
•
Maintain an appropriate space between
food.
Are the appliance doors
completely closed?
•
Completely close the door and make
sure that stored food is not obstructing
the door.
Is there enough space around
the appliance?
•
Adjust the installation position to make
enough space around the appliance.
The appliance
contains a bad
smell.
Is the fridge or freezer
temperature set to 'Warm'?
•
Set the fridge or freezer temperature to
'Medium'.
Did you put in food with a
strong smell?
•
Store foods with strong smells in sealed
containers.
Vegetables or fruit may have
spoiled in the drawer?
•
Throw away rotten vegetables and
clean the vegetable drawer. Do not
store vegetables too long in the
vegetable drawer.
The inside lamp in
the appliance does
not turn on.
Does the inside lamp in the
appliance turn off?
•
It is hard for customers to replace the
inside lamp in the appliance as they
are not serviceable. If the inside lamp
does not turn on, please contact the
LG Electronics customer information
centre.
Symptoms Reason Solution
The appliance
door is not closed
tightly.
Is the appliance leaning
forward?
•
Adjust the front feet to raise the front
side slightly.
Were the shelves properly
assembled?
•
Ret the shelves if needed.
Did you close the door with
excessive force?
•
If you apply too much force or speed
when closing the door, it may remain
briey open before closing. Make sure
that you do not slam the door closed.
Close without force.
It is difcult to
open the appliance
door.
Did you open the door right
after you closed it?
•
If you try to open the appliance door
within one minute after you closed
it, you may have difculties because
of the pressure inside the appliance.
Try to open the appliance door again
in a few minutes so that the internal
pressure stabilizes.
There is
condensation
inside the
appliance or on
the bottom of the
vegetable drawer
cover.
Did you store hot food without
cooling it rst?
•
Cool the hot food rst before putting it
in the fridge or freezer compartment.
Did you leave the appliance
door open?
•
Although the condensation will
disappear soon after you close the
appliance door, you can wipe it with a
dry cloth.
Do you open and close the
appliance door frequently?
•
Condensation can form due to the
temperature difference from the
outside. Wipe out the dampness with a
dry cloth.
Did you put warm or moist
food inside without sealing it
in a container?
•
Store food in a covered or sealed
container.
Frosts has formed
in the freezer
compartment.
Doors may not be closed
properly?
•
Check if the food item inside the
appliance is blocking the door and
make sure that the door is tightly
closed.
Did you store hot food without
cooling it rst?
•
Cool the hot food rst before putting it
in the fridge or freezer compartment.
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