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24
Questions?
Before you
call for
service…
Before You Call For Service
Induction Cooktop
Problem Possible Cause What To Do
Surface elements will
not maintain a rolling
boil or cooking is slow
Improper cookware being used. Use pans that are recommended for induc-
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of the surface element.
Surface elements do
not work properly
Cooktop controls improperly set. Check to be sure the correct control is set
for the surface element you are using.
Power arc ON
indicator blinking
Wrong pan type. Use a magnet to check that cookware is
induction compatible.
Pan is too small. %OLQNLQJ´21µLQGLFDWRU³SDQVL]HLVEHORZ
the minimum size for the element. See the
Using the correct size cookware section.
Pan not positioned correctly. Center the pan in the cooking ring.
+, -, or control lock pads have been
touched before an element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used. Use recommended cleaning procedures.
See the Cleaning the glass cooktop section.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned before next
use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-col-
ored glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with
plastic placed on the hot cooktop.
See the Glass surface – potential for per-
manent damage section in the Cleaning the
glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the cook-
top.
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Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Pan detection/sizing
not working properly
Improper cookware being used. 8VHDÀDWLQGXFWLRQFDSDEOHSDQWKDWPHHWV
the minimum size for the element being
used. See the Using The Correct Size Cook-
ware section.
Pan is improperly placed. Make sure the pan is centered on the corre-
sponding surface element.
Cooktop control improperly set. Check to see that the control is set properly.
Noise Sounds you may hear: Buzzing, whis-
tling and humming.
These sounds are normal. See Cooking
Noise section.
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