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32 TROUBLESHOOTING
Cooling
Problem Possible Cause Solutions
Refrigerator or
Freezer section is
too warm.
Doors are opened often or
for long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Unit is installed in a hot
location.
The refrigerator should not be operated in
temperatures above 110 °F.
A large amount of food or hot
food was added to the
compartment.
Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to
room temperature before putting it in the refrigerator
will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not
set correctly.
If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm
the proper temperature has been restored once the
defrost cycle has completed.
Refrigerator is too
cold.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel for more
information.
Frost or ice
crystals form on
frozen food (inside
of sealed
package).
Condensation from food with
a high water content has
frozen inside of the food
package.
This is normal for food items with a high water
content.
Food has been left in the
freezer for a long period of
time.
Do not store food items with high water content in the
freezer for a long period of time.
Frost or ice
crystals form on
frozen food
(outside of
package).
Door is opened frequently or
for long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
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