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9 Trouble-shooting
9.1 What to do if ...
This section lists faults that can be solved simply by following the instructions
given. If another fault is displayed, the fault cannot be resolved or «Contact
V-ZUG» appears in the message, please call Customer Services.
Before calling Customer Services, please note down the error mes-
sage in full.
... «Fill up fresh water tank» appears
Possible cause Solution
▪ The fresh water tank is
empty or not filled up
enough.
▸ Fill fresh water tank with fresh, cold water.
▸ Push the water tank back in as far as it will
go.
... «Empty condensate tank» appears
Possible cause Solution
▪ The condensed water con-
tainer is full.
▸ Empty the condensed water container.
▪ The condensed water con-
tainer is dirty.
▸ Clean the condensed water container with a
little detergent manually and then rinse out
with a sufficient amount of water.
▪ The water tank flap is
open.
▸ Press the water tank flap shut.
... the progress of the programme remains frozen at «Cooling down» for a
longer period.
Possible cause Solution
▪ The laundry is being
cooled down.
▸ No action is necessary. The laundry can be
unloaded at any time as long as it is then
spread out to cool down.
▪ A high ambient temperat-
ure or large load extends
the cooling-down phase.
47
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