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16
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
please visit the “Troubleshooting” section at https://www.whirlpool.com/owners for Troubleshooting help. In Canada, visit
https://www.whirlpool.ca/owners. You can also reach us by phone or mail using the information below:
USA: 1-866-698-2538
Canada: 1-800-807-6777
Whirlpool Customer Service
553 Benson Road
Benton Harbor, MI 49022
ACCESSORIES/REPLACEMENT PARTS
For accessories in the U.S.A., you can visit our website at www.whirlpool.com or call us at 1-866-698-2538. In Canada, visit
https://www.whirlpool.ca/owner or call us at 1-800-807-6777.
Cleaning Supplies
■ Affresh
®
Stainless Steel Cleaning Mousse
■ Affresh
®
Stainless Steel Cleaning Brightener
■ Affresh
®
Stainless Steel Cleaning Wipes
■ Affresh
®
Stainless Steel Cleaning Spray
■ Charcoal Filter
Order Part Number W11330263
■ Grease Filter
Order Part Number W11371546
■ Replacement Cooktop Light
Order Part Number W11384716
■ Replacement Cavity Light
Order Part Number W10709921
If you experience Recommended Solutions
Microwave oven will not
operate
Check the following:
■ Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water
does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for
service.
■ Door: Firmly close door. On some models, if a packaging spacer is attached to inside of the door,
remove it, then fi rmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■ Control: Make sure control is set properly. Make sure Control Lock is off. Make sure Demo mode (on
some models) is off.
Arcing in the microwave
oven.
Check the following:
■ Soil buildup: Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area
where the door touches the frame can cause arcing. See “General Cleaning” in the “Microwave Oven
Care” section.
Turntable alternates
rotation directions
■ This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■ “:” means there has been a power failure. Reset the clock.
■ A letter followed by a number is an error indicator. Call for assistance.
Fan running during
cooktop usage
This is normal. The microwave oven’s vent fan automatically comes on during microwave oven operation
to cool the microwave oven. It may also automatically come on and cycle on and off to cool the microwave
oven’s controls while the cooktop below is being used.
Radio, TV, or cordless
phone interference
Check the following:
■ Proximity: Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■ Soil: Make sure the microwave oven door and sealing surfaces are clean.
■ Frequency: Some 2.4 GHz based cordless phones and home wireless networks may experience static
or noise while microwave oven is on. Use a corded phone, a different frequency cordless phone, or
avoid using these items during microwave oven operation.
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