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Page. 31
Before Calling for Service
Checklist
Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these items first:
• Is there a power outage in the area?
• Is the household fuse blown or the circuit breaker
tripped?
• Is the rangetop disconnected from the electrical
supply?
If the burners do not ignite:
• Are the burner caps properly aligned and seated in
the burner bases?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the
flow of gas?
Service Information
Service Label
The service label, showing the model and serial numbers
of your rangetop, is located on the bottom of the
rangetop chassis. This information is required if customer
service is requested.
Before installation, the model and serial numbers should
be entered in the appropriate spaces on this page. After
installation, accessing the information is difficult.
Record Product Information
For handy reference, copy the information below from the
service label. Keep your invoice for Warranty validation.
Model Number: ____________________________________
Serial Number:______________________________________
Date of Purchase:___________________________________
Also, enter this information on the Product Registration
Form included with this product.
Register your BSH product to ensure timely service and
access to your product related information. You may
register your product through one of the following ways:
1. Mail in the completed Thermador
®
product
registration card.
2. Register your product at www.thermador.com.
3. Call us at Thermador customer service at
1-800-735-4328.
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