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Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will be flashing and
you will hear the relevant voice prompts. Follow the voice prompts to solve the problems.
Voice Prompt Cause and Solution
Error 1: Front bumper stuck
Front bumper is stuck. Tap it repeatedly to remove any
dust;
if not, then move the device to a new position and try
again.
Error 2: Wheel stuck. Check
the wheel and move it to a new
position.
Wheel may be stuck or trapped. Clear any obstacles
in the surrounding area and check the wheel for any
trapped dust. Move the device to a new position and
try again.
Error 3: Side brush stuck Side brush may be stuck. Please clean it and try again.
Error 4: Rolling brush stuck.
Remove and clean the rolling
brush.
Remove the rolling brush, roller joint, roller brush cover,
and suction inlet to clean it. Once cleaned, place the
items back into the device and try again.
Error 5: Device trapped. Clear
the surrounding area.
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device trapped. Place
device near the position where
the problem occurred.
Device may be suspended in air. Move it to a new
position close to the original position and try again. If
the device is still unable to start, clean the edge sensor
and try again.
Error 7: Wheel suspended.
Please move the device to a new
position.
Wheels may be suspended in air. Move the device to
a flat surface and a new position close to the original
position then try again.
Error 8: Low battery, shutting
down device. Please charge your
device.
Low Battery; system will shut down. Charge the device
and try again.
Error 9: Magnetic Boundary
Strip detected. Move device to a
different area.
Device is too close to a strong magnetic field or strip.
Move the device to a different area and try again.
Error 11: Front infrared sensor
needs cleaning.
Front infrared sensor is blocked by dust and requires
cleaning.
Error 12: Right wall sensor needs
cleaning.
Clean the right side wall sensor since it's covered in
dust.
Error 13: Device tilted. Please
put the device on a flat surface
to start.
Device may be tilted. Put the device on a flat surface
and try again.
Voice Prompt Cause and Solution
Error 14: Please insert dust
collector and filter.
Put the dust collector and filter back in and confirm
that they are in place. Then restart the device.
Error 17: Restricted area
detected. Move device to a
different area.
Device is too close to the restricted area. Move the
device to a new position and try again.
Error 18: Laser cover may be
stuck.
Pressure sensor for laser cover is stuck. Move the
device to a new position and try again.
Error 19: Laser sensor may be
stuck.
Laser ranging sensor is covered in dust. Clean it and try
again.
Error 20: Laser sensor may be
blocked.
Laser sensor is blocked by:
• An empty environment
• Metal mirrors
• Other multi-reflection devices
Remove any obstacles and move the device to a
different area.
Error 21: Charging Base blocked
by surrounding obstacles
Charging base is blocked by obstacles, clear any
obstacles around the charging base and try again.
Error S1: Battery Error. Refer
to Owner's Manual or App for
help.
- Open the battery compartment and check whether
the battery is connected and restart the device.
- Battery Temperature may be too high or low; wait
until the battery falls to normal temperatures before
usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F).
- If the issue persists, contact customer support for
help.
Error S2: Wheel Module Error.
Refer to Owner's Manual or App
for help.
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device.
- If the issue persists, contact customer support for
help.
Error S3: Side Brush Error. Refer
to Owner's Manual or App for
help.
- Check whether the side brush is stuck in an unknown
object before restarting the device.
- If the issue persists, contact customer support for
help.
Error S4: Suction Fan Error. Refer
to Owner's Manual or App for
help.
- Check whether the fan blades are stuck in an
unknown object before restarting the device.
- Clean the dust collector and filter before restarting
the device.
- If the issue persists, contact customer support for
help.
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