Loading ...
Loading ...
Loading ...
36 37
Troubleshooting
Problems Solutions
RoboVac cannot be
activated.
• Make sure RoboVac is connected to a power source.
• Make sure the battery is fully charged.
• If you still have trouble, reset the RoboVac (refer to the
“Using Your RoboVac > Reset the System” section in this
manual).
RoboVac suddenly stops
working.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off RoboVac, wait for 3
seconds, and then turn it back on.
You cannot schedule
cleanings.
• Make sure RoboVac is turned on.
• You can set the time of day and scheduled cleaning time via
the EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
• RoboVac will not start a scheduled cleaning while already
performing a task.
Suction power is weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Clean the filter with water.
• Check if the filter is wet due to water or other liquid on the
floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up (when
RoboVac is not on the Charging Base). If not, contact the
eufy service center to repair or replace the Charging Base.
• Check if the indicator on the Charging Base is off and the
light on the main unit is breathing during charging.
• Dust off the charging contact pins with a dry cloth.
RoboVac cannot return to
the Charging Base.
• Remove objects within 1.6 ft/0.5 m to the left and right side
and within 4.9 ft/1.5 m of the front of the Charging Base.
• Make sure RoboVac started cleaning from the Charging
Base and has not been moved during cleaning.
• When RoboVac is in the vicinity of the Charging Base, it
will return more quickly. However, if the Charging Base is
located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact pins.
Problems Solutions
The rolling brush does
not rotate.
• Clean the rolling brush.
• Check if the rolling brush and brush guard have been
installed properly.
RoboVac’s movements or
travel path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning RoboVac off and on.
Water is not released
during mopping.
• Make sure there is enough water in the water tank.
• Check if the mopping module is correctly installed. Once
correctly installed, you will hear the corresponding voice
prompt.
• Check if the water outlets are blocked.
RoboVac cannot connect
to a Wi-Fi network.
• Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported. For
details, refer to the “Troubleshooting > Wi-Fi connection”
section in this manual.
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa app
onto your smart device and enabled “EufyHome - RoboVac”
Skill in the Amazon Alexa app. For details, refer to the
“Smart Integrations” page in the EufyHome App.
• Make sure you have a EufyHome account and that it is
connected to RoboVac.
• Make sure you are using correct Alexa voice-commands.
You cannot control
RoboVac with the Google
Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the “EufyHome” action
in the Google Home app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
• Check if you are using the proper commands when talking
to the Google Assistant. When making your request, first
say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Loading ...
Loading ...
Loading ...