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Problem Possible cause Remedy
The display shows an error
code that is not in this table.
There is an electrical fault. • Deactivate the oven with
the house fuse or the
safety switch in the fuse
box and activate it again.
• If the display shows the
error code again, contact
the Customer Care De-
partment.
Steam and condensation
settle on the food and in the
cavity of the oven.
You left the dish in the oven
for too long.
Do not leave the dishes in
the oven for longer than 15 -
20 minutes after the cooking
process ends.
The descaling procedure is
interrupted before it finishes.
There was a power cut. Repeat the procedure.
The descaling procedure is
interrupted before it finishes.
The function was stopped by
the user.
Repeat the procedure.
There is no water inside the
grill- / roasting pan after the
descaling procedure.
You did not fill the water
drawer to the maximum lev-
el.
Check if the a descaling
agent / water is present in
the water drawer body.
Repeat the procedure.
There is dirty water on the
bottom of the cavity after
the descaling cycle.
The grill- / roasting pan is on
a wrong shelf position.
Remove the residual water
and the descaling agent
from the bottom of the
oven. Put the grill- / roasting
pan on the first shelf posi-
tion.
The cleaning function is in-
terrupted before it finishes.
There was a power cut. Repeat the procedure.
The cleaning function is in-
terrupted before it finishes.
The function was stopped by
the user.
Repeat the procedure.
There is no good perform-
ance of the cleaning proce-
dure.
You did not remove the side
grids before the start of the
cleaning procedure. They
can transfer heat to the walls
and decrease the perform-
ance.
Remove the side grids from
the appliance and repeat the
function.
12.2 Service data
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre.
The necessary data for the service centre
is on the rating plate. The rating plate is
on the front frame of the oven cavity. Do
not remove the rating plate from the
oven cavity.
www.aeg.com44
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