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m items not covered by the new vehicle limited warranty
m items covered by a service contract
m alleged liability claims
m property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
m cases currently in litigation
m vehicles not used primarily for family, personal or household
purposes (except in states where the Dispute Settlement
Board is required to review commercial vehicles)
Complaints involving vehicles in which applicable new vehicle
limited warranties have expired at receipt of your application are
not eligible. Eligibility may differ according to state law. For
example, see the unique brochures for California and Wisconsin
purchasers/lessees.
How does the Board work?
The Board consists of:
m three consumer representatives
m a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application
in the DSB brochure and mail it to the address provided on the
application form.
Your application is reviewed and, if it is determined to be
eligible, you will receive an acknowledgment indicating:
Customer Assistance
349
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