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A warranty dispute must be submitted to the Dispute Settlement
Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies provided by certain
state laws. This dispute handling procedure is not required
prior to enforcing state created rights or other rights which are
independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
The Dispute Settlement Board (U.S. Only)
The Dispute Settlement Board is:
m an independent, third-party arbitration program for warranty
disputes
m available free to owners and lessees of qualifying Ford Motor
Company vehicles
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
What kinds of cases does the Board review?
The Board reviews all warranty performance complaints on Ford,
Mercury and Lincoln cars and Ford and Mercury light trucks
under the new vehicle limited warranty that have not been resolved
by either a dealer or Ford Motor Company, except those
involving:
m a non-Ford product
m a non-Ford dealership
m a vehicle sales transaction
m request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being reviewed
are eligible for consideration
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