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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Burners do not light 3OXJRQFRRNWRSLVQRW • Make sure electrical plug is plugged into a live, properly
FRPSOHWHO\LQVHUWHGLQWKH grounded outlet.
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*DVVXSSO\QRWFRQQHFWHG • See the Installation Instructions section.
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$IXVHLQ\RXUKRPHPD\EH • Replace the fuse or reset the circuit breaker.
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,JQLWHURULILFHLQEXUQHUERG\ • Remove the obstruction.
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%XUQHUSDUWVQRWUHSODFHG • See Sealed Burner Modules in the Care and cleaning
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6OLWVLQWKHEXUQHUKHDGPD\ • Use a small sewing needle or paper clip to unplug.
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Burners have yellow or 7KHFRPEXVWLRQTXDOLW\
yellow-tipped flames or RIEXUQHUIODPHVQHHGV
flames lift off the port WREHGHWHUPLQHGYLVXDOO\
A–Yellow flames B–Yellow tips on C–Soft blue flames
Call for service outer cones Normal for natural
Normal for LP gas gas
• If burner flame looks like A, call for service. Normal
burner flames should look like B or C depending on
the type of gas.
127( The grill burner will show orange flames from
grease drippings.
%XUQHUSDUWVQRWUHSODFHG • See Care and cleaning of the cooktop section.
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Burner flames make %XUQHUKDVQRWEHHQXVHG • A “cold” burner ignited in the HI setting may have
excessive noise UHFHQWO\ some flame “roar” or “lifting.” This should dissipate
after 4 to 5 minutes.
Burner flames pulled 9HQWIDQVHWDW+,VSHHG • This is normal. If cooking performance is affected,
toward vent grille change fan to a lower fan speed setting.
34
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