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34 LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek
more than $25,000 in damages, in which case the payment of these fees will be governed by the
AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and
arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration
provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as
they are reasonable, by considering factors including, but not limited to, the purchase amount and
claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous
or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil
Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such
a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise
your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds
$25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration
hearings will be held at a location within the federal judicial district in which you reside unless we both
agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG
can require the other to participate in an arbitration proceeding. To opt out, you must send notice to
LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the
product by either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out”
or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name
or model number; and (d) the serial number (the serial number can be found (i) on the product; or
(ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-continued and
clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is,
by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you
keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
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