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25TROUBLESHOOTING
ENGLISH
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator
and Freezer
section are
not cooling.
The refrigerator control is set to
OFF (some models).
• Turn the control ON. Refer to the Setting
the Controls section for proper temperature
settings.
Refrigerator is set to Demo Mode.
• Demo Mode allows the lights and
control display to work normally while
disabling cooling, to save energy while
the refrigerator is on the showroom floor.
See the FAQs section of this manual for
instructions on how to disable Demo Mode.
Refrigerator is in the defrost
cycle.
• During the defrost cycle, the temperature
of each compartment may rise slightly.
Wait 30 minutes and confirm the proper
temperature has been restored once the
defrost cycle has completed.
Refrigerator was recently
installed.
• It may take up to 24 hours for each
compartment to reach the desired
temperature.
Refrigerator was recently
relocated.
• If the refrigerator was stored for a long
period of time or moved on its side, it is
necessary for the refrigerator to stand
upright for 24 hours before connecting it to
power.
Cooling
system runs
too much.
Refrigerator is replacing an older
model.
• Modern refrigerators require more
operating time but use less energy due to
more efficient technology.
Refrigerator was recently plugged
in or power restored.
• The refrigerator will take up to 24 hours to
cool completely.
The door is opened often or a
large amount of food / hot food
was added.
• Adding food and opening the door warms
the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator
back down. In order to conserve energy,
try to get everything you need out of the
refrigerator at once, keep food organized
so it is easy to find, and close the door as
soon as the food is removed. (Refer to the
Food Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not
shut all the way, the “Doors will not close
correctly or pop open” section.
Refrigerator is installed in a hot
location.
• The compressor will run longer under warm
conditions. At normal room temperatures
(70 °F) expect your compressor to run
about 40 % to 80 % of the time. Under
warmer conditions, expect it to run even
more often. The refrigerator should not be
operated above 110 °F.
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