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After-sales service en
51
4 After-sales service
After-sales service
If you cannot rectify a fault yourself,
(~ "Faults and what to do about them"
on page 46), please contact our after-
sales service.
We will always find an appropriate
solution to avoid unnecessary visits by
engineers.
Please provide the after-sales service
with the product number (E-Nr.) and the
production number (FD) of the
appliance.
You can find this information
(depending on the model):
■ On the inside of the loading door
■ On the back of the appliance
Trust the expertise of the
manufacturer. Contact us. By doing so,
you can be sure that the repairs are
carried out by trained service personnel
using genuine spare parts.
The drying result is not
satisfactory (laundry is
not dry enough).
■ After the end of the programme, warm laundry feels damper than it actu-
ally is. Spread the laundry out and allow the heat to disperse.
■ Excessively high ambient temperature (above 30 °C) or inadequate ventila-
tion in the room in which the washer dryer is situated.
■ The laundry has not been spun well enough before drying. Always set the
highest selectable spin speed for the particular washing programme.
■ Washer dryer overloaded: Observe the recommendations for the maximum
load in the programme table and on the load display. Do not overload the
washer dryer, as the maximum load for the drying phase is less than the
maximum load for the wash cycle. Unload the washer dryer after washing
with the maximum load and divide the laundry into two drying cycles.
■ The power supply voltage is too low (below 200 V) – provide a suitable
power supply.
■ The water pressure is low. According to water condensing principle, low
water pressure will cause evaporated steam to not condense properly and
completely.
■ The water tap is closed during drying. Due to the use of the water conden-
sation technology for drying, please keep the connected water tap open
during the drying process, otherwise proper drying cannot be guaranteed.
■ Thick multilayered textiles or textiles with thick fillings dry easily on the sur-
face, but not inside. This equalisation process may take longer. For these
types of textiles, select drying mode ¾ (Cupboard dry+) or select
MyTime with Dry.
If you cannot rectify a fault yourself (after switching the appliance off and on again) or a repair is required:
■ Switch off the appliance and pull out the mains plug.
■ Turn off the water tap and call customer service.
Faults Cause/Remedy
E-Nr. Product number
FD Production number
(1U )'
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