Operating Instructions
4-Line Phone Home Office | Small Business
Base Station Phone
Model No.
KX-TGW420
Before initial use, see “Getting Started” on
page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future
reference.
Consulte “Guía Rápida Española”, página 37.
For assistance, visit our Web site: http://shop.panasonic.com/support for customers in the
U.S.A.
Please register your product: http://shop.panasonic.com/support
TGW420_(en)_OI_1226_ver06.pdf 1 2019/12/26 13:15:31
Introduction
Accessory information ........................................3
System capabilities .............................................4
Graphical
symbols for use on equipment and their
descriptions .........................................................5
Important Information
For your safety ....................................................6
Important safety instructions ...............................6
For best performance .........................................7
Other information ................................................7
Specifications ......................................................7
Getting Started
Setting up ............................................................8
Controls ............................................................10
Indicators ..........................................................10
Language setting ..............................................11
Date and time ...................................................11
Recording your greeting message ....................11
Other settings ...................................................11
Registering a unit ..............................................12
Making/Answering Calls
Making calls ......................................................13
Answering calls .................................................13
Do Not Disturb mode ........................................13
Useful features during a call .............................14
Intercom
Intercom ............................................................16
Phonebook
Phonebook ........................................................17
Speed dial .........................................................17
Programming
Menu list ...........................................................19
Music on hold ....................................................22
Other programming ...........................................22
Caller ID Service
Using Caller ID service .....................................24
Caller list ...........................................................24
Answering System
Answering system .............................................26
Turning the answering system on/off ................26
Greeting message ............................................26
Listening to messages ......................................27
Recording a memo message ............................27
Remote operation .............................................27
Answering system settings ...............................28
Digital Receptionist
Digital receptionist ............................................30
Useful Information
Voicemail service ..............................................32
Wall mounting ...................................................32
Troubleshooting ................................................32
FCC and other information ...............................35
Guía Rápida Española
Guía Rápida Española
......................................37
Appendix
Customer services ............................................41
Limited Warranty (ONLY FOR U.S.A.) .............42
Index
Index..................................................................44
2
Table of Contents
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Accessory information
Supplied accessories
No. Accessory item/Part number Quantity
A AC adaptor/PNLV254-0Z 1
B 4-wire telephone line cord/PQJA10088Z 4
C Desk stand/PNKL1080Z1 1
D Corded handset/PNLXU1017Z 1
E Corded handset cord/PQJA212V 1
F Audio cable/PNJA1214Z 1
A B C D E F
Additional/replacement accessories
P
lease contact your nearest Panasonic dealer for sales information (page 41).
Accessory item Model number/Specifications
Headset KX-TCA430
Other information
R D
esign and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
Expanding your phone system
Desk phone (Optional): KX-TGWA40/Cordless handset (Optional): KX-TGWA41
You can expand your phone system by registering optional
d
esk phones and cordless handsets (9 max.) to a single
base unit.
R To order, please visit
http://shop.panasonic.com/support
KX-TGWA40
KX-TGWA41
For assistance, please visit http://shop.panasonic.com/support
3
Introduction
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System capabilities
T
he unit can accommodate up to 4 external telephone lines and the following operations are available at
the same time.
How many units can be in use at one time?
Our DECT system only support 5 desk phones/cordless handsets being used at the same time.
n Example 1:
Ext01: External call on line 1.
Ext02: External call on line 2.
Ext03: External call on line 3.
Ext04: External call on line 4.
Base unit and Ext05: Intercom call.
Intercom callExternal call
on line 1.
Base unit
Ext05Ext01
External call
on line 2.
Ext02
External call
on line 3.
Ext03
External call
on line 4.
Ext04
n E
xample 2:
Ext01: Conference call with line 1 and line 2.
Ext02: Conference call with line 3 and line 4.
Ext03 and Ext04: Intercom call
Base unit and Ext05: Intercom call
Intercom callConference call
on line 1 and
line 2.
Conference call
on line 3 and
line 4.
Intercom call
Base unit
Ext05Ext01
Ext02 Ext03 Ext04
Note:
R T
he maximum operating number may decrease, depending on the state of usage, for example, when
the answering system is taking a call.
4
For assistance, please visit http://shop.panasonic.com/support
Introduction
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Graphical symbols for use on equipment and their
d
escriptions
Symbol Explanation Symbol Explanation
Alternating current (A.C.) Class P
equipment (equipment
in which protection against
electric shock relies on Double
Insulation or Reinforced
Insulation)
Direct current (D.C.) “ON” (power)
Protective earth “OFF” (power)
Protective bonding earth Stand-by (power)
Functional earth “ON”/“OFF” (power; push-push)
For indoor use only Caution, risk of electric shock
For assistance, please visit http://shop.panasonic.com/support
5
Introduction
TGW420_(en)_OI_1226_ver06.pdf 5 2019/12/26 13:15:31
For your safety
T
o prevent severe injury and loss of life/property, read this
section carefully before using the product to ensure
proper and safe operation of your product.
WARNING
Power connection
R U
se only the power source marked on the product.
R Do not overload power outlets and extension cords.
This can result in the risk of fire or electric shock.
R Completely insert the AC adaptor/power plug into the
power outlet. Failure to do so may cause electric shock
and/or excessive heat resulting in a fire.
R Regularly remove any dust, etc. from the AC adaptor/
power plug by pulling it from the power outlet, then
wiping with a dry cloth. Accumulated dust may cause
an insulation defect from moisture, etc. resulting in a
fire.
R Unplug the product from power outlets if it emits
smoke, an abnormal smell, or makes an unusual noise.
These conditions can cause fire or electric shock.
Confirm that smoke has stopped emitting and contact
us at http://shop.panasonic.com/support
R Unplug from power outlets and never touch the inside
of the product if its casing has been broken open.
R Never touch the plug with wet hands. Danger of
electric shock exists.
Installation
R T
o prevent the risk of fire or electrical shock, do not
expose the product to rain or any type of moisture.
R Do not place or use this product near automatically
controlled devices such as automatic doors and fire
alarms. Radio waves emitted from this product may
cause such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone line cord to
be excessively pulled, bent or placed under heavy
objects.
Operating safeguards
R U
nplug the product from power outlets before cleaning.
Do not use liquid or aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers, etc.) onto
the telephone line cord plug, or allow it to become wet
at all. This may cause a fire. If the telephone line cord
plug becomes wet, immediately pull it from the
telephone wall jack, and do not use.
R Do not excessively pull the corded handset cord from
the base unit. This may cause the base unit to fall,
resulting in injury.
Medical
R C
onsult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from external
RF (radio frequency) energy. (The product operates in
the frequency range of 1.92 GHz to 1.93 GHz, and the
R
F transmission power is 112 mW (max.).)
R Do not use the product in health care facilities if any
regulations posted in the area instruct you not to do so.
Hospitals or health care facilities may be using
equipment that could be sensitive to external RF
energy.
CAUTION
Installation and location
R N
ever install telephone wiring during an electrical
storm.
R Never install telephone line jacks in wet locations
unless the jack is specifically designed for wet
locations.
R Never touch uninsulated telephone wires or terminals
unless the telephone line has been disconnected at the
network interface.
R Use caution when installing or modifying telephone
lines.
R The AC adaptor is used as the main disconnect device.
Ensure that the AC outlet is installed near the product
and is easily accessible.
R This product is unable to make calls when:
– the handset batteries need recharging or have failed.
– there is a power failure.
Note when using Alkaline batteries for power back-up
R The batteries should be used correctly, otherwise the
unit may be damaged due to battery leakage.
R Do not charge, short-circuit, disassemble, or heat the
batteries.
R Do not dispose of batteries in a fire.
R Remove all the batteries when replacing.
R Do not mix old, new or different types of batteries.
R It is recommended that batteries are replaced annually.
R It is recommended that batteries are replaced after a
power outage.
Important safety instructions
W
hen using your product, basic safety precautions should
always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
1. Do not use this product near water for example, near
a bathtub, washbowl, kitchen sink, or laundry tub, in a
wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type)
during an electrical storm. There may be a remote risk
of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the
vicinity of the leak.
4. Use only the power cord and batteries indicated in this
manual. Do not dispose of batteries in a fire. They
may explode. Check with local codes for possible
special disposal instructions.
SAVE THESE INSTRUCTIONS
6
For assistance, please visit http://shop.panasonic.com/support
Important Information
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For best performance
Base unit location/avoiding noise
T
he base unit and other compatible Panasonic units use
radio waves to communicate with each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central location with no
obstructions between the cordless handset and
base unit in an indoor environment.
– away from electronic appliances such as TVs,
radios, personal computers, wireless devices, or
other phones.
– facing away from radio frequency transmitters, such
as external antennas of mobile phone cell stations.
(Avoid putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the local
environmental conditions.
R If the reception for a base unit location is not
satisfactory, move the base unit to another location for
better reception.
Environment
R K
eep the product away from electrical noise generating
devices, such as fluorescent lamps and motors.
R The product should be kept free from excessive
smoke, dust, high temperature, and vibration.
R The product should not be exposed to direct sunlight.
R Do not place heavy objects on top of the product.
R When you leave the product unused for a long period
of time, unplug the product from the power outlet.
R The product should be kept away from heat sources
such as heating devices, cooking appliances, etc. It
should not be placed in rooms where the temperature
is less than 0 °C (32 °F) or greater than 40 °C (104 °F).
Damp basements should also be avoided.
R The maximum calling distance may be shortened when
the product is used in the following places: Near
obstacles such as hills, tunnels, underground, near
metal objects such as wire fences, etc.
R Operating the product near electrical appliances may
cause interference. Move away from the electrical
appliances.
Routine care
R W
ipe the outer surface of the product with a soft
moist cloth.
R Do not use benzine, thinner, or any abrasive powder.
Other information
C
AUTION: Risk of explosion if battery is replaced by an
incorrect type. Dispose of used batteries according to the
instructions.
Notice for product disposal, transfer, or return
R T
his product can store your private/confidential
information. To protect your privacy/confidentiality, we
recommend that you erase information such as
phonebook or caller list entries from the memory
b
efore you dispose of, transfer, or return the product.
Notice
Specifications
R F
requency range:
1.92 GHz to 1.93 GHz
R RF transmission power:
112 mW (max.)
R Power source:
120 V AC, 60 Hz
R Power consumption:
Standby: 2.0 W
Maximum: 5.0 W
R Operating conditions:
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative air
humidity (dry)
For assistance, please visit http://shop.panasonic.com/support
7
Important Information
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Setting up
Connecting the AC adaptor/corded
h
andset
Connect the AC adaptor to the unit by
p
ressing the plug firmly.
Connect the AC adaptor to the power outlet.
Fasten the AC adaptor cord by hooking it.
Connect the corded handset cord to the
c
orded handset and the base unit until you
hear a click.
Note:
R Use only the supplied AC adaptor
KSAS0050750080VUD.
1
2
4
4
3
1
Connecting the telephone line cord
R
efer to one of the following methods depending
on your situation:
– To connect to four single-line telephone jacks:
page 8
– To connect to two 2-line telephone jacks:
page 8
Connect the telephone line cord until it clicks into
the base unit and telephone line jack.
To connect to four single-line telephone jacks
Connect the 4-wire telephone line cords to
e
ach ports.
Connect the single-line telephone jacks
(
RJ11C) until you hear a click.
2
2
2
2
1 1 1 1
To connect to two 2-line telephone jacks
Connect the 4-wire telephone line cords to
L
INE1/2 and LINE 3/4 port.
Connect the 2-line telephone jacks (RJ14C)
u
ntil you hear a click.
2
2
1 1
If you subscribe to a DSL/ADSL
s
ervice
Please attach a DSL/ADSL filter (contact your DSL/
ADSL provider) to the telephone line between the
base unit and each telephone line jack in the event
of the following:
– noise is heard during conversations.
– Caller ID features do not function properly.
8
For assistance, please visit http://shop.panasonic.com/support
Getting Started
TGW420_(en)_OI_1226_ver06.pdf 8 2019/12/26 13:15:31
Note when setting up
Note for connections
R T
he AC adaptor must remain connected at all
times. (It is normal for the adaptor to feel warm
during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC outlet.
Do not connect the AC adaptor to a horizontally
oriented AC outlet that faces the floor, such as
an AC outlet installed on a ceiling or under a
table, as the weight of the adaptor may cause it
to become disconnected.
Connecting the desk stand
T
he angle of base unit can be adjusted by
attaching the desk stand. You can choose from 2
position when attaching.
Base unit battery installation (for
p
ower back-up)
By inserting 5 alkaline batteries (not supplied) into
the base unit, you can use the unit temporarily
when a power failure occurs.
R USE alkaline batteries AAA (LR03) size.
R Do NOT use Manganese batteries.
R Confirm correct polarities (
, ).
1 D
isconnect the telephone line cord(s) (A).
2 Open the battery cover (B).
3 Install the batteries in the battery compartment
(C, D).
4 When finished, close the cover (E), then
reconnect the telephone line cord(s) (F).
B
A
C
D
E
F
Note:
R I
f “Replace Battery” is displayed, replace
the batteries with new ones as soon as possible
for temporary use, then dispose old ones.
R If there is a connected device (for example, a
modem) between the base unit and the
telephone line jack, the power back-up
For assistance, please visit http://shop.panasonic.com/support
9
Getting Started
TGW420_(en)_OI_1226_ver06.pdf 9 2019/12/26 13:15:31
operation of the unit may not function, even if a
b
ack-up battery is in the base unit.
Alkaline battery performance during power
back-up operation
Operation Operating time
In continuous use
1 hour max.
*
1
Not in use (standby)
2.5 hours max.
*
1
*1 When using Panasonic alkaline batteries AAA
(
LR3) size.
Value at an environmental temperature of 25
°C.
Note:
R Actual battery performance depends on usage
and ambient environment.
Controls
A
Calls Ph.Book Menu
A B C FD E D
G
H
B
I
J
K
NT T
O P Q R S
L
M
Corded handset
Receiver
Speaker
Extension keys and indicators
Display
M N
(MAIL BOX)
MAIL BOX indicator
Desk stand
R T
he adaptor is a removable attachment for
desk stand use (page 9).
Headset jack
MM
UTEN
MUTE indicator
MjN/MkN (VOLUME)
MD
NDN (Do not disturb)
M N (Headset)
HEADSET indicator
R When you connect the headset, you can
make/answer the call using headset by
pressing M N.
M N (
SP-PHONE: Speakerphone)
SP-PHONE indicator
Dial keypad
ML
INE 1N
LINE 1 indicator
ML
INE 2N
LINE 2 indicator
ML
INE 3N
LINE 3 indicator
ML
INE 4N
LINE 4 indicator
MH
OLDN
Microphone
n C
ontrol type
Soft keys
B
y pressing a soft key, you can select the
feature shown directly above it on the display.
Navigator key
– MDN,
MCN, MFN, or MEN: Scroll through various
lists and items.
Indicators
LINE indicator
T
he LINE indicators show the status of each line,
respectively, as follows.
Status Meaning
Light off The line is available.
Blue
L
ight on
The line is in use.
Red
L
ight on
The line is in use by another unit.
Red
F
lashing
rapidly
A call is being received.
10
For assistance, please visit http://shop.panasonic.com/support
Getting Started
TGW420_(en)_OI_1226_ver06.pdf 10 2019/12/26 13:15:32
Status Meaning
Red
F
lashing
slowly
A call is put on hold.
MAIL BOX indicator
Status Meaning
Off The answering system is turned off.
On The answering system is turned on.
Flashing New messages and voicemail
m
essages have been recorded.
Flashing
r
apidly
New messages have been recorded.
Flashing
s
lowly
New voicemail messages have
been recorded.
Language setting
Y
ou can select either “English”, “Español”,
“Français” or “Português” as the display
language. The default setting is “English”.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Language” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Date and time
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Date & Time” a MSelectN
4 Enter the current year a MCN
5 Enter the current month and date by selecting
2 digits for each. a MCN
Example: July 15
0715
6 MFEN: Select the clock format (“12hr” or
“24hr”). a MCN
7 Enter the current hour and minute by selecting
2 digits for each. a MCN
Example: 9:30
0930
8 MF
EN: Select the time adjustment setting.
*1
9 MSaveN
10 Press MBackN or MHomeN repeatedly to return
to standby mode.
*1 This feature allows the unit to automatically
adjust the date and time each time caller
information including date and time is
received. To turn this feature on, select “On”.
To turn this feature off, select “Off”. (Caller
ID subscribers only).
Recording your greeting
m
essage
You can record your own greeting message
instead of using a pre-recorded greeting message.
See page 26 for details.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: “General Greeting” or “Announce
Only” a MSelectN
4 MbN: “Record Greeting” or “Record
Announce Only” a MSelectN
5 Record a greeting message. a MSaveN
R The greeting message is played back. To
stop playback, press MStopN.
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Other settings
Dialing mode
I
f you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 MMenuN
2 MbN: “Line Settings” a MSelectN
3 MbN: “Tone/Pulse Dial” a MSelectN
4 MbN: Select the desired line.
5 MFEN: Select the desired setting. a MSelectN
For assistance, please visit http://shop.panasonic.com/support
11
Getting Started
TGW420_(en)_OI_1226_ver06.pdf 11 2019/12/26 13:15:32
6 P
ress MBackN or MHomeN repeatedly to return
to standby mode.
Line selection mode
T
he line selection mode determines which line is
selected when:
– you lift the corded handset
– you press M
N
(when making/answering calls)
The following setting is available:
– “Auto” (default): When making a call, the
available line is selected automatically.
– “Line1” to “Line4”: Corresponding line is
selected first. If that line is unavailable, the next
available line is selected.
1 MMenuN
2 MbN: “Line Settings” a MSelectN
3 MbN: “Priority Line” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Note:
R You can select a line manually regardless of the
line selection mode by pressing corresponding
line key (MLINE 1N to MLINE 4N).
Registering a unit
Operating additional units
Additional units
Up to 9 desk phones and cordless handset can be
registered to the base unit.
Important:
R See page 3 for information on the available
model.
Registering a unit to the base unit
I
f for some reason the handset is not registered to
the base unit, re-register the unit.
1 Base unit:
MMenuN
2 MbN: “Add/Remove Phones” a MSelectN
3 MbN: “Register Phone” a MSelectN
4 K
X-TGWA40/KX-TGWA41:
Press MRegN, then wait until a long beep
sounds.
Deregistering a unit
A
unit can cancel its own registration to the base
unit, or other units registered to the same base
unit. This allows the unit to end its wireless
connection with the system.
1 Base unit:
MMenuN
2 MbN: “Add/Remove Phones” a MSelectN
3 MbN: “Deregister Phone” a MSelectN
4 MbN: Select the desired unit. a MSelectN a
MYesN
12
For assistance, please visit http://shop.panasonic.com/support
Getting Started
TGW420_(en)_OI_1226_ver06.pdf 12 2019/12/26 13:15:32
Making calls
1 D
ial the phone number.
R To correct a digit, press MClearN.
2 Lift the corded handset.
R An available line is automatically selected
and corresponding line indicator lights up.
To change the line selection mode, see
page 12.
R You can also select the line manually by
pressing corresponding line key (MLINE 1N
to MLINE 4N) before lifting the corded
handset.
3 When you finish talking, place the corded
handset on the cradle.
Note:
R You can also dial the phone number after lifting
the corded handset.
Using the speakerphone
1 D
uring a conversation with the corded
handset, press M
N
to turn on the
speakerphone.
R You can place the corded handset on the
cradle.
R Speak into the base unit microphone.
2 When you finish talking, press M
N.
N
ote:
R To switch to the receiver, lift the corded handset.
Adjusting the receiver or speaker volume
P
ress MjN or MkN repeatedly while talking.
Pause (for PBX/long distance service users)
A
pause is sometimes required when making calls
using a PBX or long distance service.
Example: If you need to dial the line access
number “9” when making outside calls with a PBX:
1 9 a Press # 2 times.
2 Dial the phone number.
3 Lift the corded handset.
Note:
R A 3.5 second pause is inserted each time # is
pressed 2 times.
Answering calls
1 L
ift the corded handset or press M
N
when the
unit rings.
R The called line is automatically selected.
R You can also answer the call by pressing
the corresponding line key (MLINE 1N to
MLINE 4N).
2 When you finish talking, place the corded
handset on the cradle. When the
speakerphone is used, press M
N.
Adjusting the ringer volume
P
ress MjN or MkN repeatedly to select the desired
volume while ringing.
Do Not Disturb mode
Do not disturb mode allows you to select a period
of time during which the unit will not ring for
outside or intercom calls. This feature is useful for
time periods when you do not want to be
disturbed, for example, while sleeping.
1 MDNDN
2 MbN: Select the desired period which you wish
to remain undisturbed (15 minutes - 24 hours).
3 MSelectN
R This feature is turned on, DND timer will
appear on the top of the display.
Note:
R If you turn on the setting on the base unit, the
corresponding extension indicator on other desk
phones lights to red.
R You can cancel the do not disturb mode by
pressing MDNDN again.
For assistance, please visit http://shop.panasonic.com/support
13
Making/Answering Calls
TGW420_(en)_OI_1226_ver06.pdf 13 2019/12/26 13:15:32
Useful features during a call
Hold
1 P
ress MHOLDN during an outside call.
R If you are using the corded handset, you
can place it on the cradle. Replacing the
handset on the cradle will not affect the held
call.
R During hold, the caller will hear beep, music
or message. If you want to turn off, see
page 22.
2 To release hold:
Lift the corded handset and press the
corresponding line key (MLINE 1N to MLINE 4N)
or MHOLDN.
OR
Press the corresponding line key (MLINE 1N to
MLINE 4N). Confirm that the corresponding
LINE indicator lights to blue, then lift the
corded handset.
R You can also release the hold by pressing
the corresponding line key (MLINE 1N to
MLINE 4N) without lifting the corded handset.
The speakerphone turns on.
Note:
R While the call is put on hold, the corresponding
line indicators flash slowly.
Mute
1 P
ress MMUTEN during a call.
R The MUTE indicator lights.
2 To return to the call, press MMUTEN.
Flash
MF
lashN allows you to use the special features of
your host PBX such as transferring an extension
call, or accessing optional telephone services.
Note:
R To change the flash time, see page 19.
For call waiting or Call Waiting Caller
I
D service users
To use call waiting or Call Waiting Caller ID, you
must first subscribe with your phone service
provider.
This feature allows you to receive calls while you
a
re already talking on the phone. If you receive a
call while on the phone, you will hear a call waiting
tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd caller’s
information is displayed after you hear the call
waiting tone on the base unit.
1 Press MFlashN to answer the 2nd call.
2 To switch between calls, press MFlashN.
Note:
R Please contact your phone service provider for
details and availability of this service in your
area.
Temporary tone dialing for landline
c
alls (for rotary/pulse service users)
Press * before entering access numbers which
require tone dialing.
Recording a conversation
T
his feature allows you to record your
conversation with an outside call.
Note:
R May states have imposed regulations on the
manner in which 2-way conversations may be
recorded; you should inform the other party that
the conversation is being recorded. Consult
your phone service provider for further
information.
R To listen to the recorded conversation, see
"Listening to messages" on page 27.
R You cannot record intercom or conference calls.
1 During an outside call, press MRecN.
R Recording starts.
2 To stop recording, press MStopN.
Call share
Y
ou can join an existing outside call.
To select the line that is being used for the call:
– press the corresponding line key (MLINE 1N to
MLINE 4N), then lift the corded handset.
Note:
R A maximum of 6 parties (including 4 outside
party) can join a conversation. (6-way
conference)
14
For assistance, please visit http://shop.panasonic.com/support
Making/Answering Calls
TGW420_(en)_OI_1226_ver06.pdf 14 2019/12/26 13:15:32
Ex. While the base unit is holding a call for Line
1
, Line 2, Line 3 and Line 4, the base unit make
an intercom call with another unit. Then press
MConfN on the base unit.
R To prevent other users from joining your
conversations with outside callers, select the
line privacy mode to “On” (page 19).
Transferring calls
O
utside calls can be transferred between 2 people.
1 During an outside call, press MX-ferN.
MbN: Select the desired unit. a MSelectN
2 Wait for the paged party to answer.
R If paged party does not answer, press
MStopN to return to the outside call.
3 Place the corded handset on the cradle.
R The outside call is being routed to the
another unit.
Conference calls
3
people can establish a conference call.
Conference call with 2 outside calls
W
hile you are talking with an outside caller, you
can make or answer a 2nd call on the other line,
and then combine the calls to establish a
conference call.
1 During an outside call, press MHOLDN.
2 To make a 2nd call:
Press the corresponding line key (MLINE 1N to
MLINE 4N), then dial the phone number.
To answer a 2nd call:
Press the line key (MLINE 1N to MLINE 4N)
which the 2nd call is being received.
3 When the 2nd call is connected, press MConfN.
R The 2 calls are combined.
R To hang up only one line, press the
corresponding line key (MLINE 1N to MLINE
4N) for the party with which you want to
continue talking.
R To put both lines on hold, press MHOLDN.
– To talk with only one caller, press the
corresponding line key (MLINE 1N to
MLINE 4N) for the party with which you
want to continue talking. To resume both
lines, press MConfN.
Conference call with an outside call and an
i
ntercom call
While you are talking with an outside caller, one
more extension can join the conversation and
establish a conference call.
1 During an outside call, press MX-ferN.
MbN: Select the desired unit. a MSelectN
2 When the paged party answers, press MConfN.
R If paged party does not answer, press
MStopN to return to the outside call.
R The 2 calls are combined.
R To leave the conference, place the corded
handset on the cradle. The other 2 parties
can continue the conversation.
Note:
R To put on hold the outside call, finish the
intercom call, then press MHOLDN.
For assistance, please visit http://shop.panasonic.com/support
15
Making/Answering Calls
TGW420_(en)_OI_1226_ver06.pdf 15 2019/12/26 13:15:32
Intercom
I
ntercom calls can be made between 2 extensions.
Note:
R When paging unit(s), the paged unit(s) beeps.
R If you receive an outside call while talking on the
intercom, the call alert tone sounds (page 19).
To finish intercom, place the corded handset on
the cradle. If the speakerphone is used, press
M
N.
To answer the call, lift the corded handset
or press M
N.
Making an intercom call
1 P
ress the corresponding extension key.
R Lift the corded handset if needed.
2 When you finish talking, place the corded
handset on the cradle or press M
N.
Answering an intercom call
1 L
ift the corded handset or press M
N.
2 When you finish talking, place the corded
handset on the cradle or press M N.
Turning auto intercom on/off
This feature allows the unit to answer intercom
calls automatically when it is called. You do not
need to lift the corded handset, or press M N.
The
default setting is “Off”.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Intercom Auto Answer” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
16
For assistance, please visit http://shop.panasonic.com/support
Intercom
TGW420_(en)_OI_1226_ver06.pdf 16 2019/12/26 13:15:32
Phonebook
Y
ou can add 99 names (16 characters max.) and
phone numbers (32 digits max.) to the phonebook.
Adding phonebook entries
1 MP
h.BookN a MNewN
2 Enter the party’s name. a MSelectN
3 Enter the party’s phone number. a MSaveN
4 Press MBackN or MHomeN repeatedly to return
to standby mode.
Storing caller information to the phonebook
1 MC
allsN
2 MbN: Select the desired entry.
3 MViewN a MStoreN
4 Enter the party’s name. a MSelectN
5 Edit the phone number if necessary. a
MSaveN
6 MPh.BookN
Entering characters
Press the dial key that corresponds to the desired
character. Press repeatedly to scroll through the
available characters. The following operations are
also available.
Key Operation
MFN
MEN Move the cursor
MC
learN Erase the character or number
R T
o enter another character that is located on the
same dial key, first press MEN to move the
cursor to the next space.
R If you do not press any dial key within 1
seconds after entering a character, the
character is fixed and the cursor moves to the
next space.
Erasing the character or number
P
ress MFN or MEN. a MClearN
Finding and calling from a
phonebook entry
1 MPh.BookN
2 MbN: Select the desired entry.
3 MV
iewN
4 Lift the corded handset or press M
N.
Editing entries
1 Find the desired entry (page 17).
2 MEditN
3 Edit the name if necessary. a MSelectN
4 Edit the phone number if necessary. a
MSaveN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Erasing entries
1 F
ind the desired entry (page 17).
2 MDeleteN a MYesN
3 Press MBackN or MHomeN repeatedly to return
to standby mode.
Speed dial
Y
ou can store phone numbers to the base unit up
to 30 entries.
Adding phone numbers to speed dial
k
eys
n By entering phone numbers:
1 MSpd DialN
2 M
N
or M
N:
Move the desired page.
3 Press and hold the desired extension key
which you want to assign.
4 Enter the party’s name a MSelectN
5 Enter the party’s phone number. a MSaveN
6 Press MBackN or MHomeN repeatedly to
return to standby mode.
n From the caller list:
1 MCallsN
2 MbN: Select the desired entry.
3 MViewN a MStoreN
4 Enter the party’s name. a MSelectN
5 Edit the phone number if necessary. a
MSaveN
6 MSpeedN
For assistance, please visit http://shop.panasonic.com/support
17
Phonebook
TGW420_(en)_OI_1226_ver06.pdf 17 2019/12/26 13:15:32
7 M N
or M
N:
Move the desired page.
8 Press the desired extension key which you
want to assign.
9 Press MBackN or MHomeN repeatedly to
return to standby mode.
Editing an entry
1 MS
pd DialN
2 M
N
or M
N:
Move the desired page.
3 Press and hold the desired extension key
which you want to edit.
4 Edit the name if necessary. a MSelectN
5 Edit the phone number if necessary. a
MSaveN
Erasing an entry
1 MS
pd DialN
2 M
N or M N: Move the desired page.
3 Press and hold the desired extension key
which you want to edit.
4 Press MClearN repeatedly to erase the name
a MSelectN
5 Press MClearN repeatedly to erase the phone
number. a MSaveN
Viewing an entry/Making a call
1 MS
pd DialN
2 M
N
or M
N:
Move the desired page.
3 Press the desired extension key which you
want to dial.
18
For assistance, please visit http://shop.panasonic.com/support
Phonebook
TGW420_(en)_OI_1226_ver06.pdf 18 2019/12/26 13:15:32
Menu list
Y
ou can customize the unit by programming the following features.
Scrolling through the display menus
1 MM
enuN
2 Press MCN or MDN to select the desired main menu. a MSelectN
3 Press MCN or MDN to select the desired item from the next sub-menus. a MSelectN
4 Press MCN or MDN to select the desired setting. a MSelectN / MSaveN
OR
Press MCN or MDN to select the desired item, then press MFN or MEN to select the desired setting. a
MSelectN / MSaveN
R This step may vary depending on the feature being programmed.
R To exit the operation, press MBackN or MHomeN repeatedly to return to standby mode.
Note:
R In the following table, < > indicates the default settings.
R In the following table,
indicates the reference page number.
Main menu Sub-menu 1 Sub-menu 2
Phone Settings Date & Time
– 11
Extension Name <Ext>
– 22
Language <English>
– 11
Contrast <3>
– –
Backlight
*
1
<Automatic>
– –
Key Tone <On>
– –
Delay Ring <No Delay>
– 23
Line Privacy <Off>
– –
No Unknown/Blocked <No>
– 24
Area Codes Home Area Code
L
ocal Area Code 1
Local Area Code 2
Local Area Code 3
Local Area Code 4
Local Area Code 5
Local Area Code 6
23
Call Alert Tone
*
2
Line1 <Tone On>
–
Line2 <Tone On>
Line3 <Tone On>
Line4 <Tone On>
Intercom Auto Answer
<
Off>
– 16
Flash Length
*
3
<700 MS>
– –
Reset Phone Settings <No>
– 23
For assistance, please visit http://shop.panasonic.com/support
19
Programming
TGW420_(en)_OI_1226_ver06.pdf 19 2019/12/26 13:15:32
Main menu Sub-menu 1 Sub-menu 2
Line Settings
Ringtone
*4
Line1 <Ring 1>
L
ine2 <Ring 2>
Line3 <Ring 3>
Line4 <Ring 4>
Intercom <Ring 5>
–
Ringtone Volume Line1 <3>
L
ine2 <3>
Line3 <3>
Line4 <3>
Intercom <3>
–
Priority Line <Auto>
– 12
Tone/Pulse Dial Line1 <Tone>
L
ine2 <Tone>
Line3 <Tone>
Line4 <Tone>
11
Answering System General MB: On/Off <Off>
– 26
General Greeting Play Greeting
26
Record Greeting
26
Delete
27
Announce Only Play Announce Only
26
Record Announce Only
26
Delete
27
Answer Delay <2 Rings>
– 28
Message Length <1 Minute>
– 29
Call Screening <On>
– 28
Message Interrupt <On>
– 29
Remote Password <Off>
– 27
Digital
R
eceptionist
D.R.: On/Off Line1 <D.R. Off>
30
Line2 <D.R. Off>
Line3 <D.R. Off>
Line4 <D.R. Off>
Day Greeting Play Greeting
31
Record Greeting
30
Delete
31
Night Greeting Play Greeting
31
Record Greeting
30
Delete
31
Auxiliary Greeting Play Greeting
31
Record Greeting
30
Delete
31
20
For assistance, please visit http://shop.panasonic.com/support
Programming
TGW420_(en)_OI_1226_ver06.pdf 20 2019/12/26 13:15:32
Main menu Sub-menu 1 Sub-menu 2
Digital
R
eceptionist
Night Time: On/Off <Off>
– 31
Weekend Greeting <Use
N
ight Greeting>
– 31
Announcement Time
<
Day Greet. Start:
08:00 AM
Night Greet. Start:
05:00 PM>
– 31
Answer Delay <6 Seconds>
– 31
Music on Hold M.O.H. Source <Tone>
– 22
Record M.O.H.
– 22
Add/Remove Phones Register Phone
– 12
Deregister Phone
– 12
Refresh List
– 22
Factory Reset <No>
– – 23
*1 If “A
utomatic” is selected, the display will only light up during calls and when you interacts with the
phone. It will automatically turn off after several seconds of inactivity.
*2 This tone lets you know when you receive an outside call while you are on another line or an
intercom call. If you select “Tone On”, the tone sounds 1 time.
*3 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if
necessary. The setting should stay at “700 MS” unless pressing MFlashN fails to pick up the waiting
call.
*4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 5). If
you select a melody, you cannot distinguish lines by their ringers.
For assistance, please visit http://shop.panasonic.com/support
21
Programming
TGW420_(en)_OI_1226_ver06.pdf 21 2019/12/26 13:15:32
Music on hold
T
his unit has a customizable music on hold
feature. You can select the following options as
music on hold function.
– “Tone” (default) : The unit will alert the caller
that the call is still active.
– “Recorded M.O.H.”: The unit will play
recorded music or message.
– “Auxiliary In”: The unit will play a custom
music or message live using the audio cable
provided.
– “No M.O.H”: The unit will turn this feature off.
Note:
R U.S. Copyright law (Title 17 U.S.C. Section
101 et seq., Title 18 U.S.C. Section 2319)
Federal law protects copyright owners from the
unauthorized reproduction, adaptation,
performance, display or distribution of copyright
protected works.
R When choosing music on hold, the copyright
implications should be carefully considered. If
you are unsure about the legality of using a
recording, seek legal advice.
Selecting the music on hold source
1 MM
enuN
2 MbN: “Music on Hold” a MSelectN
3 MbN: “M.O.H. Source” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Recording music on hold
Y
ou can record music or a message for callers to
hear when they are on hold. Recording is carried
out via the supplied audio cable plugged into the
headset jack and the LINE OUT jack of an audio
device, such as PC (user supplied).
1 Plug a compatible audio device into the
provided audio cable and plug that cable into
the headset jack.
2 MMenuN
3 MbN: “Music on Hold” a MSelectN
4 MbN: “Record M.O.H.” a MSelectN
5 A
fter a beep sounds, play the music or
message on your audio device.
6 Press MSaveN to stop recording.
7 Press MBackN or MHomeN repeatedly to return
to standby mode.
Playing music on hold though your
a
udio device
1 Plug a compatible audio device into the
provided audio cable and plug that cable into
the headset jack.
2 MMenuN
3 MbN: “Music on Hold” a MSelectN
4 MbN: “M.O.H. Source” a MSelectN
5 MbN: “Auxiliary In” a MSelectN
6 Play the music or message on your audio
device.
R While the audio device is playing the music,
it will be heard by all held calls.
7 When finished, Press MBackN or MHomeN
repeatedly to return to standby mode.
Other programming
Changing the unit name
E
ach unit can be given a customized name (“Bob”,
“Kitchen”, etc.). This is useful when you make
intercom calls.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Extension Name” a MSelectN
4 Enter the desired name (max. 11 characters).
5 MSaveN
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Updating your extension list
W
hen a handset or extension changes their name,
that name will be updated on the rest of the
phones on the system. If for some reason, such as
if a phone is temporarily removed form the system,
you need to update the extension list manually.
1 MMenuN
22
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Programming
TGW420_(en)_OI_1226_ver06.pdf 22 2019/12/26 13:15:32
2 MbN:
“Add/Remove Phones” a MSelectN
3 MbN: “Refresh List” a MSelectN
4 Press MBackN or MHomeN repeatedly to return
to standby mode.
Storing area code
You can program this phone to recognize one
home and up to 6 local area codes.
– If you set the home area code, the display
shows the 7 digits (without “1” and area code)
of the phone number when you receive a call
from your home area code.
– If you set the local area code, you can dial 10
digits (without “1”) to make a call outside your
home area code and the display shows the 10
digits (without “1”) of the phone number when
you receive a call from one of your local area
codes.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Area Codes” a MSelectN
4 MbN: Select the area code you want to set. a
MSelectN
5 Enter the 3-digit area code. a MSelectN
R To erase the area code, press MClearN.
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Setting the delay ring
T
his feature allows you to delay this unit ringer.
You can select “1 Ring” to “9 Rings”, or “No
Delay”. The default setting is “No Delay”.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Delay Ring” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Resetting the phone settings
T
his feature allows you to reset the user-defined
settings, and return to the default settings.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Reset Phone Settings” a MSelectN
4 MbN:
“Yes” a MSelectN
5 MbN: “Confirm” a MSelectN
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Note:
R The following contents will be retained even if
you reset the phone settings:
– Date time setting
– Caller list
– Phonebook
– All greetings and all messages
Restoring the default settings
This feature will restore the phone settings to
factory settings.
Note:
R The following contents are also erased by
restoring to the factory default settings.
– Caller list
– Phonebook
– All greetings and all messages
1 MMenuN
2 MbN: “Factory Reset” a MSelectN
3 MbN: “Yes” a MSelectN
4 MbN: “Confirm” a MSelectN
For assistance, please visit http://shop.panasonic.com/support
23
Programming
TGW420_(en)_OI_1226_ver06.pdf 23 2019/12/26 13:15:32
Using Caller ID service
I
mportant:
R This unit is Caller ID compatible. To use Caller
ID features, you must subscribe to a Caller ID
service. Contact your phone service provider for
details.
Caller ID features
W
hen an outside call is being received, the caller
information is displayed.
Caller information (outgoing call and received call)
for the last 99 callers is logged in the caller list
from the most recent call to the oldest.
R If the unit cannot receive caller information, the
following is displayed:
– “Unknown Call”/“Unknown Name”/
“Unknown NUM”: The caller dials from an
area which does not provide a Caller ID
service.
– “Blocked Name”/“Blocked NUM”: The
caller requests not to send caller information.
– “Long Distance”: The caller makes a long
distance call.
R If the unit is connected to a PBX system, caller
information may not be properly received.
Contact your PBX supplier.
Missed calls
If a call is not answered, the unit treats it as a
missed call. The display shows “XX New
Call(s)”.
*1
*1 “XX” depends on the number of new
messages.
Phonebook name display
W
hen caller information is received and it matches
a phone number stored in the phonebook, the
stored name in the phonebook is logged in the
caller list.
No unknown/Blocked
T
his feature allows you to decide whether caller
information from unknown or blocked caller ID
calls are saved or not. If you select “No”, the
records will be saved in the caller list.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “No Unknown/Blocked” a MSelectN
4 MbN:
Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Caller list
I
mportant:
R Make sure the unit’s date and time setting is
correct (page 11).
Viewing t
he caller list and calling back
1 MCallsN
2 Press MCN to search from the most recent
call,or MDN to search from the oldest call.
3 MViewN to display the caller's details
information.
4 To call back, lift the corded handset or press
M
N.
Note:
R In step 2, following icon is displayed next to
each caller information.
Icon Meaning
Outgoing call
Received call
H Missed call
Editing a caller’s phone number
Y
ou can edit a phone number in the caller list by
removing its area code and/or the long distance
code “1”.
1 MCallsN
2 MbN: Select the desired entry. a MViewN
3 Press MEditN repeatedly until the phone
number is shown in the desired format.
4 Lift the corded handset.
Erasing selected caller information
1 MC
allsN
2 MbN: Select the desired entry.
3 MDeleteN a MYesN
4 Press MBackN or MHomeN repeatedly to return
to standby mode.
24
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Caller ID Service
TGW420_(en)_OI_1226_ver06.pdf 24 2019/12/26 13:15:32
Erasing all caller information
1 MC
allsN
2 Press and hold MDeleteN about 3 seconds. a
“Delete All?” is displayed, press MYesN.
3 Press MBackN or MHomeN repeatedly to return
to standby mode.
For assistance, please visit http://shop.panasonic.com/support
25
Caller ID Service
TGW420_(en)_OI_1226_ver06.pdf 25 2019/12/26 13:15:32
Answering system
T
he answering system can answer and record
calls for you in the general mailbox when you are
unavailable to answer the phone.
You can also set the unit to play a greeting
message but not to record caller messages by
selecting “Announce Only” as the General MB
setting (page 26).
Important:
R Make sure the date and time have been set
correctly (page 11).
R Answering system announcement are in English
only.
R If the Digital Receptionist System is turned on
(page 30), the unit allows you to receive and
deliver the callers messages using mailboxes.
The unit accommodates one general delivery
mailbox and a maximum of nine personal
mailboxes which are assigned to the registered
desk phones/cordless handsets. The mailbox
numbers are same as the unit's extension
numbers.
Memory capacity (including your
g
reeting message)
The total recording capacity for 4 lines added
together is about 200 minutes. A maximum of 99
messages can be recorded.
Note:
R When message memory becomes full:
– “Memory Full” is shown on the display.
– The unit automatically switches from the
greeting message to the following message:
"Sorry, Memory full."
Turning the answering
s
ystem on/off
1 M
N
2 MbN:
“General MB: On/Off” a MSelectN
3 MbN: Select “On”, “Off”, or “Announce
Only” a MSelectN
4 Press MBackN to return to standby mode.
Greeting message
W
hen the unit answers a call, a greeting message
is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Recording your greeting message
1 MM
enuN
2 MbN: “Answering System” a MSelectN
3 MbN: Select “General Greeting” or
“Announce Only” a MSelectN
4 MbN: Select “Record Greeting” or
“Record Announce Only” a MSelectN
5 After a beep sounds, speak clearly about
20 cm (8 inches) away from the microphone (2
minutes max.).
6 Press MSaveN to stop recording.
R The greeting message is played back. To
stop playback, press MStopN.
7 Press MBackN or MHomeN repeatedly to return
to standby mode.
Using a pre-recorded greeting
m
essage
The unit provides 2 pre-recorded greeting
messages:
– If you reset to pre-recorded greeting or do not
record your own greeting message, the unit
plays a pre-recorded greeting asking callers to
leave a message.
– If the General MB setting (page 26) is set to
“Announce Only”, callers’ messages are not
recorded and the unit plays a different
pre-recorded greeting message asking callers to
call again.
Resetting to a pre-recorded greeting message
If you want to use a pre-recorded greeting
message once you record your own greeting
message, your own recorded greeting message is
erased.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: Select “General Greeting” or
“Announce Only” a MSelectN
26
For assistance, please visit http://shop.panasonic.com/support
Answering System
TGW420_(en)_OI_1226_ver06.pdf 26 2019/12/26 13:15:32
4 MbN:
“Delete” a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Playing back the greeting message
1 MM
enuN
2 MbN: “Answering System” a MSelectN
3 MbN: Select “General Greeting” or
“Announce Only” a MSelectN
4 MbN: Select “Play Greeting” or “Play
Announce Only” a MSelectN
5 To stop playback, press MStopN.
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Listening to messages
W
hen new messages have been recorded, MAIL
BOX indicator flashes or flashes rapidly.
1 M
N
2 MbN:
“Play Messages” a MSelectN
R The unit plays back the messages from the
most recent message to the oldest.
3 When finished, press MStopN.
4 Press MBackN to return to standby mode.
Note:
R If new messages have been recorded, the base
unit plays back new messages.
R If there are no new messages, the base unit
plays back all messages.
Operating the answering system during
p
layback
Key Operation
MjN
or MkN Adjust the speaker volume
MS
topN Stop playback
MD
eleteN Erase currently playing message
Forwarding a message
W
hile listening to message, you can forward it to
other mailboxes.
1 During playback, press MFwdN.
2 S
elect the desired extension key which you
want to forward.
R After forwarding, the forwarded message is
erased from your mailbox.
Erasing all messages
1 M N
2 MbN:
“Delete All Old” a MSelectN a
MYesN
3 Press MBackN or MHomeN repeatedly to return
to standby mode.
Recording a memo message
Y
ou can use the unit to leave a memo message
for yourself or someone else. Memo message can
be played back later with the same operation used
to play back answering system messages.
1 M
N
2 MbN:
“Record Memo” a MSelectN
3 After a beep sounds, speak clearly about20
cm (8 inches) away from the microphone.
4 Press MFinishN to stop recording
5 Press MBackN to return to standby mode.
Remote operation
U
sing a touch-tone phone, you can call your
phone number from outside and access the unit to
listen to messages or change answering system
settings. The unit’s voice guidance prompts you to
press certain dial keys to perform different
operations.
Setting the remote operation
U
sing this feature, you must turn on the remote
operation. The default setting is “Off”.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: “Remote Password” a MSelectN
4 MbN: “On” a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
For assistance, please visit http://shop.panasonic.com/support
27
Answering System
TGW420_(en)_OI_1226_ver06.pdf 27 2019/12/26 13:15:32
Remote access code
A
3-digit remote access code must be entered
when operating the answering system remotely.
This code prevents unauthorized parties from
listening to your messages remotely. The default
setting is “000”.
Important:
R To prevent unauthorized access to this product,
we recommend that you regularly change the
remote code.
1 MMenuN
2 MbN:“Answering System” a MSelectN
3 MbN: “Remote Password” a MSelectN
4 MbN: “Set Passcode” a MSelectN
5 Enter the desired 3-digit remote access
code. a MSaveN
6 Press MBackN or MHomeN repeatedly to
return to standby mode.
Using the answering system remotely
1 D
ial your landline phone number from a
touch-tone phone.
2 After the greeting message starts, enter your
remote access code.
3 Follow the voice guidance prompts as
necessary or control the unit using remote
commands (page 28).
4 When finished, hang up.
Voice guidance
T
o start the voice guidance, press 7. The voice
guidance announces the available remote
commands (page 28).
Note:
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the unit
disconnects your call.
Remote commands
You can press dial keys to access certain
answering system functions without waiting for the
voice guidance to prompt you.
Key Operation
1
Repeat message (during playback)
*1
2 Play messages
S
top playback
3 Skip message (during playback)
7 Start voice guidance
4 Turn answering system on or off
6 Play greeting
0 Erase currently playing message
*1 If pressed within the first 5 seconds of a
m
essage, the previous message is played.
Answering system settings
Call screening
W
hile a caller is leaving a message, you can listen
to the call through the unit’s speaker.
To adjust the speaker volume, press MjN or MkN
repeatedly.
You can answer the call by lifting the corded
handset from the base unit.
The default setting is “On”.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: “Call Screening” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Number of rings before the unit
a
nswers a call
You can change the number of times the phone
rings “Answer Delay” before the unit answers
calls. You can select 2 to 7 rings, or “Toll
Saver”.
The default setting is “2 Rings”.
“Toll Saver”: The unit’s answering system
answers at the end of the 3nd ring when new
messages have been recorded, or at the end of
the 5th ring when there are no new messages. If
you call your phone from outside to listen to new
messages (page 27), you know that there are no
new messages when the phone rings for the 4rd
28
For assistance, please visit http://shop.panasonic.com/support
Answering System
TGW420_(en)_OI_1226_ver06.pdf 28 2019/12/26 13:15:32
time. You can then hang up without being charged
f
or the call.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: “Answer Delay” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Caller’s recording time
Y
ou can change the maximum message recording
time allowed for each caller. You can select “1
Minute”, “2 Minutes”, or “5 Minutes”. The
default setting is “1 Minute”.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: “Message Length” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Message interrupt
T
his feature allows you to answer the call by
another unit while the caller is leaving a message
in your mailbox. The default setting is “On”.
1 MMenuN
2 MbN: “Answering System” a MSelectN
3 MbN: “Message Interrupt” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
For assistance, please visit http://shop.panasonic.com/support
29
Answering System
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Digital receptionist
T
he Digital Receptionist System is a flexible
communication tool that can enhance your
productivity by improving your call management.
The Digital Receptionist answers incoming calls
and then routes the callers to the base unit or the
desired desk phone/cordless handset. The base
unit plays the role of operator with the desk phone/
cordless handsets as the extensions. If the
answering system for desk phone/cordless
handset is “On”, callers can reach the desired
mailbox using the Digital Receptionist System to
leave messages.
How Digital Receptionist System works
1 C
all is received.
2 The Digital Receptionist System answers the
call and play a Digital Receptionest greeting
message.
3 If a caller presses an extension number (0:
Base unit, 1 to 9: Each desk phone or
cordless handset), the call is transferred to
the required extension.
If the requested extension does not pick up
within 45 seconds, the unit takes the call back
and plays the greeting again.
If a caller presses 00,
The unit plays an auxiliary greeting
m
essage.
The caller presses 00.
If the caller repeat steps A
and B 2
times, the unit disconnects the call.
If a caller does not enter any number, the
unit waits 5 seconds and replays the greeting.
If the caller still does not enter an extension
number within 5 seconds, the unit disconnects
the call.
Note:
R If the answering system for base unit/desk
phone/cordless handset is "On", caller can
reach the desired mailbox using the Digital
Receptioniest System to leave messages in
step 3.
Turning t
he Digital Receptionist on/off
1 MMenuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: “D.R.: On/Off” a MSelectN
4 MbN:
Select the desired line which you want to
activate/deactivate the digital receptionist.
5 MFEN: Select the desired setting. a MSelectN
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Greeting message for Digital
R
eceptionist
Three different greeting messages are available.
They are Day Greeting, Night Greeting and
Auxiliary Greeting. Day Greeting is played during
the time you set as day time. Night Greeting is
played during the time you set as night time. This
can be helpful if you want different messages
played during and after business hours.The
default greeting for both greetings is “Hello, please
enter your party’s extension. If you do not know
the extension number, press zero (0), zero (0).”
We recommend that you turn on the unit's
answering system and night time setting
(page 31) after recording the following greeting
message when setting the night greeting.
Ex. “Hello. We cannot answer your call. If you
would like to leave a message to your party's
extension, please dial it now. If you do not know
the extension number, please zero (0), zero (0).”
The Auxiliary Greeting is played when an outside
caller presses the “0” key twice after hearing the
Day or Night message. We recommend that you
record party's extension number list as an
Auxiliary message. The Default Auxiliary Greeting
is “Please enter your party’s extension.”
Recording your greeting message for
Digital Receptionist
1 MMenuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: Select “Day Greeting”, “Night
Greeting” or “Auxiliary Greeting”. a
MSelectN
4 MbN: “Record Greeting” a MSelectN
5 After a beep sounds, speak clearly about 20
cm (8 inches) away from the microphone.
6 Press MSaveN to stop recording.
7 Press MBackN or MHomeN repeatedly to return
to standby mode.
30
For assistance, please visit http://shop.panasonic.com/support
Digital Receptionist
TGW420_(en)_OI_1226_ver06.pdf 30 2019/12/26 13:15:33
Playing back the greeting message
1 MM
enuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: Select “Day Greeting”, “Night
Greeting” or “Auxiliary Greeting”. a
MSelectN
4 MbN: “Play Greeting” a MSelectN
5 To stop playback, press MStopN
6 Press MBackN or MHomeN repeatedly to return
to standby mode.
Resetting to a pre-recorded greeting message
1 MM
enuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: Select “Day Greeting”, “Night
Greeting” or “Auxiliary Greeting”. a
MSelectN
4 MbN: “Delete” a MSelectN 2 times
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Answer delay
T
his setting changes the amount of time the phone
waits before playing the greeting message. After
the selected amount of time passes, the unit plays
the greeting message. You can select 6 to 13
seconds. The default setting is “6 Seconds”.
1 MMenuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: “Answer Delay” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Turning night time on/off
I
f you wish to have a separate greeting play after
hours, activate the Night Time mode and set up
your Office Hours.
1 MMenuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: “Night Time: On/Off” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Setting office hours
T
he default office hours are set from 8:00am to
4:59pm. If the Night Time feature is active, the Day
Greeting will play during these hours. After these
hours, the Night Greeting will play. You can also
customize these hours to match your own office
hours.
1 MMenuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: “Announcement Time” a MSelectN
4 Enter the desired hour and minute you wish to
start day greeting, then MAM/PMN to select
“AM” or “PM”.
5 Enter the desired hour and minute you wish to
start night greeting, then MAM/PMN to select
“AM” or “PM”.
6 MSaveN
7 Press MBackN or MHomeN repeatedly to return
to standby mode.
Note:
R Office hours can be used 12-hour clock format.
Setting the weekend greeting
I
f your office is closed on the weekend and you
would like the Night Greeting played during those
days, set the Weekend Greeting to “Use Night
Greeting”. Otherwise you can set it to behave
the same each day of the week with “Use Day
Greeting”. The default setting is “Use Night
Greeting”.
1 MMenuN
2 MbN: “Digital Receptionist” a MSelectN
3 MbN: “Weekend Greeting” a MSelectN
4 MbN: Select the desired setting. a MSelectN
5 Press MBackN or MHomeN repeatedly to return
to standby mode.
Note:
R When setting weekend greeting to “Use Night
Greeting”, turn the night time setting to “On”
(page 31).
For assistance, please visit http://shop.panasonic.com/support
31
Digital Receptionist
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Voicemail service
V
oicemail is an answering service that may be
offered by your phone service provider. This
service can also record calls when you are
unavailable to answer the phone or when your line
is busy. Messages are recorded on the phone
company system.When you have new messages,
MAIL BOX indicator flashes or flashes slowly if
message indication service is available. Please
contact your phone service provider for details of
this service.
To listen to your voice mail messages, you have to
dial your voice mail access number manually.
Note:
R If MAIL BOX indicator still flashes or flashes
slowly even after you have listened to new
messages, turn it off by pressing and holding #
for 2 seconds.
Wall mounting
T
he base unit can be mounted on a wall.
Note:
R Make sure that the wall and the fixing method
are strong enough to support the weight of the
unit.
R If you connect the desk stand, please remove it.
Drive the screws (
1
) (not supplied) into the wall.
M
ount the unit on a wall then slide down to secure
in place.
2
106 mm (4
3
/1
6 inches)
1
2
Troubleshooting
I
f you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor.
General use
Problem Cause/solution
The unit does not work. R C
heck the connections (page 8).
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
I cannot hear a dial tone. R T
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.
Menu list
Problem Cause/solution
The display is in a language I
c
annot read.
R Change the display language (page 11).
I cannot register a desk phone or
c
ordless handset to a base unit.
R The maximum number of units (9) is already registered to the
base unit. Cancel unused unit registrations from the base unit
(page 12).
32
For assistance, please visit http://shop.panasonic.com/support
Useful Information
TGW420_(en)_OI_1226_ver06.pdf 32 2019/12/26 13:15:33
Making/answering calls, intercom
Problem Cause/solution
Noise is heard, sound cuts in and
o
ut.
R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
The unit does not ring. R T
he ringer volume is turned off. Adjust the ringer volume
(page 13,20).
R Do not disturb mode is turned on. Turn it off (page 13).
I cannot make a call. R T
he dialing mode may be set incorrectly. Change the setting
(page 11).
I cannot make long distance calls. R M
ake sure that you have long distance service.
Caller ID
Problem Cause/solution
Caller information is not displayed. R You must subscribe to Caller ID service. Contact your phone
service provider for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The name display service may not be available in some areas.
Contact your phone service provider.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed
l
ate.
R Depending on your phone service provider the unit may display
the caller’s information at the 2nd ring or later.
R Move closer to the base unit.
Time on the unit has shifted. R I
ncorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Off” (page 11).
The 2nd caller’s information is not
d
isplayed during an outside call.
R In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your phone service provider and
subscribe to the desired service.
After subscribing, you may need to contact your phone service
provider again to activate this specific service, even if you
already subscribed to both Caller ID and Call Waiting with Caller
ID services (CWID).
For assistance, please visit http://shop.panasonic.com/support
33
Useful Information
TGW420_(en)_OI_1226_ver06.pdf 33 2019/12/26 13:15:33
Answering system
Problem Cause/solution
The unit does not record new
m
essages.
R The answering system is turned off. Turn it on (page 26).
R The message memory is full. Erase unnecessary messages
(page 27, 28).
R The General MB setting is set to “Announce Only”. Change
the setting (page 26).
R Your phone service provider's voice mail service may be
answering your calls before the unit’s answering system can
answer your calls. Change the unit’s number of rings setting
(page 28) to a lower value, or contact your phone service
provider.
R The answering system can only record calls from 1 line at a
time.
I cannot operate the answering
s
ystem remotely.
R The remote operation is turned off. Turn it on (page 27).
R The remote access code is not set. Set the remote access code
(page 28).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 28).
R The answering system is turned off. Turn it on (page 26).
Voice mail
Problem Cause/solution
MAIL BOX indicator flashes or
f
lashes slowly. How do I stop
flashing?
R This notification is displayed when your phone service provider's
voice mail service (not the unit’s answering system) has
recorded a message for you. Typically you can remove this
notification from the display by listening to the message. To
listen to the message, dial the voice mail number provided by
your phone service provider (for most cases, this will be your
own phone number), and follow the voice instructions.
Depending on your phone service provider, you may need to
remove all messages from your voice mailbox to remove the
notification. You can also remove this notification by pressing
and holding # until the unit beeps.
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
h
as entered the base unit.
R Disconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the base unit and leave to
dry for at least 3 days. After the base unit is completely dry,
insert the batteries then reconnect the AC adaptor and
telephone line cord. If the unit does not work properly, contact
an authorized service center.
Caution:
R T
o avoid permanent damage, do not use a microwave oven to speed up the drying process.
34
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Useful Information
TGW420_(en)_OI_1226_ver06.pdf 34 2019/12/26 13:15:33
FCC and other information
This equipment complies with Part 68 of the FCC rules
and the requirements adopted by the ACTA. On the
bottom of this equipment is a label that contains,
among other information, a product identifier in the
format US:ACJ----------.
If requested, this number must be provided to the
telephone company.
L Registration No.............(found on the bottom of the
unit)
L Ringer Equivalence No. (REN).......0.1A
L Facility Interface Code.............02LS2
L Service Order Code.......9.0F
L Required Network Interface Jack......RJ11, RJ14
A plug and jack used to connect this equipment to the
premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements
adopted by the ACTA. A compliant telephone cord and
modular plug is provided with the product. It is
designed to be connected to a compatible modular jack
that is also compliant.
The REN is used to determine the number of devices
that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not
all areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may
be connected to a line, as determined by the total
RENs, contact the local telephone company. For
products approved after July 23, 2001, the REN for the
product is part of the product identifier that has the
format US:AAAEQ##TXXXX. The digits represented by
## are the REN without a decimal point (e.g., 03 is a
REN of 0.3).
If this equipment causes harm to the telephone
network, the telephone company will notify you in
advance that temporary discontinuance of service may
be required. But if advance notice isn't practical, the
telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide advance
notice in order for you to make necessary modifications
to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair
or warranty information, please contact a Factory
Service Center or other Authorized Servicer. If the
equipment is causing harm to the telephone network,
the telephone company may request that you
disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state
tariffs. Contact the state public utility commission,
public service commission or corporation commission
for information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the installation
of this equipment does not disable your alarm
equipment. If you have questions about what will
disable alarm equipment, consult your telephone
company or a qualified installer.
This equipment is hearing aid compatible as defined
by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be
heard in your Hearing Aid. Some Hearing Aids are not
adequately shielded from external RF (radio
frequency) energy. If noise occurs, use an optional
headset accessory or the speakerphone option (if
applicable) when using this phone. Consult with your
audiologist or Hearing Aid manufacturer about the
availability of Hearing Aids which provide adequate
shielding to RF energy commonly emitted by digital
devices.
WHEN PROGRAMMING EMERGENCY NUMBERS
AND(OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1) Remain on the line and briefly explain to the
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such
as early morning or late evenings.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Privacy of communications may not be ensured when
using this phone.
CAUTION:
Any changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate this device.
NOTE:
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate radio
For assistance, please visit http://shop.panasonic.com/support
35
Useful Information
TGW420_(en)_OI_1226_ver06.pdf 35 2019/12/26 13:15:33
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and
receiver.
– Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV
technician for help.
Some cordless telephones operate at frequencies that
may cause interference to nearby TVs and VCRs. To
minimize or prevent such interference, the base of the
cordless telephone should not be placed near or on top
of a TV or VCR. If interference is experienced, move the
cordless telephone further away from the TV or VCR.
This will often reduce or eliminate interference.
FCC RF Exposure Warning:
L This product complies with FCC radiation exposure
limits set forth for an uncontrolled environment.
L To comply with FCC RF exposure requirements, the
base unit must be installed and operated 20 cm (8
inches) or more between the product and all person’s
body.
L This product may not be collocated or operated in
conjunction with any other antenna or transmitter.
FCC Warning:
To ensure compliance with FCC emissions limits, use
only the provided USB cable with ferrite core when
connecting the unit to a computer.
Notice
L FCC ID can be found on the bottom of the units.
36
For assistance, please visit http://shop.panasonic.com/support
Useful Information
TGW420_(en)_OI_1226_ver06.pdf 36 2019/12/26 13:15:33
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Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés)
37
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TGW420_(en)_OI_1226_ver06.pdf 37 2019/12/26 13:15:33
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39
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TGW420_(en)_OI_1226_ver06.pdf 39 2019/12/26 13:15:33
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40
Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés)
Guía Rápida Española
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Customer services
Accessories!
hp://shop.panasonic.com/support
Customer Services Directory
Shop
for all your Panasonic gear
Go to
Get everything you need to get the most out of
your Panasonic products
Accessories & Parts for your Camera, Phone, A/V
products, TV, Computers & Networking, Personal
Care, Home Appliances, Headphones, Baeries,
Backup Chargers & more…
For Product Informa!on, Opera!ng Assistance,
Parts, Owner’s Manuals, Dealer and Service info
go to hp://shop.panasonic.com/support
For the hearing or speech impaired TTY: 1- 877-833-8855
As of June 2015
For assistance, please visit http://shop.panasonic.com/support
41
Appendix
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Limited Warranty (ONLY FOR U.S.A.)
Limited Warranty Coverage (For USA Only)
Labor
One (1) Year
Parts
One (1) Year
To submit a new repair request and for quick repair status visit our Web Site at
http://shop.panasonic.com/support
Panasonic Products Limited Warranty
Online Repair Request
Mail-In Service--Online Repair Request
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“warranty period”), at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c) refund your
purchase price. The decision to repair, replace or refund will be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. This Limited Warranty excludes both
parts and labor for non-rechargeable batteries, antennas, and cosmetic parts (cabinet).
This warranty only applies to products purchased and serviced in the United States.
This warranty is extended only to the original purchaser of a new product which was
not sold “as is”.
Telephone
When shipping the unit, carefully pack, include all supplied accessories listed in the
Owner’s Manual, and send it prepaid, adequately insured and packed well in a carton box.
When shipping Lithium Ion batteries please visit our Web Site at
http://shop.panasonic.com/support as Panasonic is committed to providing the most up to
date information. Include a letter detailing the complaint, a return address and provide a
daytime phone number where you can be reached. A valid registered receipt is required
under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL
BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING
DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL
BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF
OF PURCHASE.
Product or Part Name
42
For assistance, please visit http://shop.panasonic.com/support
Appendix
TGW420_(en)_OI_1226_ver06.pdf 42 2019/12/26 13:15:34
Limited Warranty Limits and Exclusions
(As examples, this excludes damages for lost time, travel to and from the servicer,
loss of or damage to media or images, data or other memory or recorded content.
The items listed are not exclusive, but for illustration only.)
This warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which
are caused by products not supplied by the warrantor, or failures which result from
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, or rental use of the product, or service by anyone other than a
Factory Service Center or other Authorized Servicer, or damage that is attributable to
acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT
OF ANY BREACH OF THIS WARRANTY.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary
from state to state. If a problem with this product develops during or after the warranty period,
you may contact your dealer or Service Center. If the problem is not handled to your
satisfaction, then write to:
Consumer Affairs Department
Panasonic Corporation of North America
661 Independence Pkwy
Chesapeake, VA 23320
As of November 2019
For assistance, please visit http://shop.panasonic.com/support
43
Appendix
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Index
# 6
-way conference: 14
A Additional units: 12
Answering calls: 13
Answering system
Call screening: 28
Erasing messages: 27, 28
Greeting message: 26
Listening to messages: 27, 28
Memo message: 27
Number of rings: 28
Recording time: 29
Remote access code: 28
Remote operation: 27
Ring count: 28
Toll saver: 28
Turning on/off: 26
Area code: 23
C Call share: 14
Call waiting: 14
Call Waiting Caller ID: 14
Caller ID service: 24
Caller list: 24
Caller list edit: 24
Conference calls: 15
Control type: 10
D Date and time: 11
Dialing mode: 11
Digital receptionist: 30
Do Not Disturb mode: 13
F Flash: 14
H Hold: 14
I Intercom: 16
L Line selection mode: 12
M Making calls: 13
Missed calls: 24
Music on hold: 22
Mute: 14
P Pause: 13
Phonebook: 17
Power failure (power back-up operation): 9
R Rotary/pulse service: 14
S Speed dial: 17
T Temporary tone dialing: 14
Transferring calls: 15
Troubleshooting: 32
TTY: 41
U Unit
Deregistration: 12
Name: 22
Registration: 12
V V
oicemail: 32
Volume
Ringer: 13
W Wall mounting: 32
44
Index
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45
Notes
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46
Notes
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47
Notes
TGW420_(en)_OI_1226_ver06.pdf 47 2019/12/26 13:15:34
1 Reconnect AC adaptor to the base unit.
2 Check if telephone line cord is connected.
Visit our Web site: http://shop.panasonic.com/support
L
F
AQ and troubleshooting hints are available.
If your product is not working properly. . .
IMPORTANT!
3 Read troubleshooting page in the Operating Instructions.
For your future reference
W
e recommend keeping a record of the following information to assist with any repair under warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Two Riverfront Plaza, Newark, NJ 07102-5490
© Panasonic Corporation 2019
Printed in Malaysia
*PNQX8978ZA*
*PNQX8978ZA*
PNQX8978ZA PP1119MU0(E)
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