User Manual Panasonic KX-TGM420 Amplified Cordless Phone with 1 Handset

• User Manual - (English, Spanish)
• KX-TGM420 Large Print Operating Manual - (English)

Table of contents

• Specifications
• Getting Started
• Programming
• Troubleshooting

User Manual

Specifications

• Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0)
• Frequency range: 1.92 GHz to 1.93 GHz R RF transmission power: 115 mW (max.)
• Power source: 120 V AC, 60 Hz R Power consumption: Base unit*1: Standby: Approx. 0.8 W Maximum: Approx. 4.3 W Base unit*2: Standby: Approx. 1.0 W Maximum: Approx. 8.3 W
• Operating conditions: 0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative air humidity (dry)

*1 KX-TGM420

*2 KX-TGM450

Getting Started

Setting up

Connections

1. Connect the AC adaptor to the unit by pressing the plug firmly.
2. Fasten the cord by hooking it.
3. Connect the AC adaptor to the power outlet.
4. Connect the telephone line cord to the unit, then to the single-line telephone jack (RJ11C) until you hear a click.
5. A DSL/ADSL filter (not supplied) is required if you have a DSL/ ADSL service.

Note:

• The AC adaptor and telephone line cord come connected to the base unit at the time of shipment.
• Use only the supplied Panasonic AC adaptor.*1

*1 PNLV226: KX-TGM420

PNLV236: KX-TGM450

Handset battery charging

2 rechargeable Ni-MH batteries are installed in the handset at the time of shipment.

Before initial use: Remove the yellow insulation sheet before using the handset.

Charge for about 7 hours.

• Confirm “Charging” is displayed ( A ).
• When the batteries are fully charged, “Fully charged” is displayed.

Handset battery level

Panasonic Ni-MH battery performance

*1 If eco mode is on and booster is off

Handset battery installation (for replacement)

• USE ONLY rechargeable Ni-MH batteries AAA (R03) size ( A ).
• Do NOT use alkaline/manganese/Ni-Cd batteries.
• Confirm correct polarities ( ).

Base unit backup batteries

2 rechargeable Ni-MH batteries are installed in the base unit at the time of shipment. These batteries can be used to supply power to the base unit in the event of a power failure.

Before initial use: Remove the yellow insulation sheet before using the base unit.

Base unit battery status when a power failure occurs

*1 When the base unit is running on battery power, “ ” is displayed on the message counter of the base unit. If there is other information that can be displayed, such as the number of answering system messages, the other information is displayed.

*2 When the base unit is running on battery power and the remaining battery power is too low, “ ” flashes and the base unit beeps. Additionally, the base unit’s message indicator flashes.

Panasonic Ni-MH battery performance when operating on backup battery power

Note:

• Battery performance depends on the type of batteries.
• Actual battery performance depends on usage and ambient environment.
• If the base unit is running on battery power, the brightness of the message counter on the base unit is reduced to save battery power.
• When the base unit is running on battery power, the maximum ringer volume of the base unit will be reduced.
• If your phone service provider requires additional devices in order to make and receive calls, such as a modem, you may still not be able to make and receive calls even if the base unit’s backup power feature is functioning.

Base unit battery installation (for replacement)

Important:

• The following AAA (R03) size batteries can be used with the base unit:

– Rechargeable Ni-MH batteries*1

– Standard (non-rechargeable) alkaline batteries*2

• Do NOT use manganese batteries.
• Confirm correct polarities ( )

*1 The base unit can fully charge Ni-MH batteries in about 15 hours.

*2 If the rechargeable batteries become depleted during a power failure, you can insert alkaline batteries into the base unit. Remove the alkaline batteries when power is restored.

1 Disconnect the telephone line cord ( 1 )

2 Open the battery cover ( 2 )

3 Install the batteries in the battery compartment ( 3 )

4 Close the cover ( 4 ), then reconnect the telephone line cord ( 5 )

Note when setting up

Note for connections

• The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)
• The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

Note for battery installation

• Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 5, 8.

Note for battery charging

• It is normal for the handset to feel warm during charging.
• Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.

Intelligent eco mode

This feature automatically reduces handset power consumption by suppressing handset transmission power when the handset is close to the base unit.

• When this feature is activated, is displayed.
• Eco mode is turned off when the sound enhancer is activated (page 34).

Controls

Handset

1. Belt clip holes

• The belt clip comes attached to the handset at the time of shipment.

2. Speaker

3. MTONEN

4. (Tone control)

5. (VOL.: Volume up/down)

6. Dial keypad

Temporary tone dialing

Ringer off

7. Headset jack

• This jack is used to connect an optional headset (page 5) or a user-supplied neckloop to the handset. You must set the “Headset type” setting to match the type of device connected (page 30).

8. (SP-PHONE: Speakerphone)

9. Microphone

10. Message indicator

11. Receiver

12. Display

13.

14. (SLOW TALK)

SLOW TALK indicator

15. BOOST indicator

• Light off: Volume booster is turned off.

Light in red: Volume booster is turned on.

Note that when the BOOST indicator is lit in red, the volume booster feature is enabled and the product may emit sounds at very high volume.

16. Charge contacts

• Control type

A Soft keys

By pressing a soft key, you can select the feature shown directly above it on the display.

B Navigator key

• , , or : Scroll through various lists and items.
• VOL. (Volume: , ): Adjust the receiver or speaker volume while talking.
• , : View the phonebook entry
• REDIAL: View the redial list.
• CID (Caller ID): View the caller list

Base unit

1. Charge contacts

2. Speaker

3. MRINGER OFFN

RINGER OFF indicator

MFLASH/CALL WAITN

4. MLOCATOR/INTERCOMN

• You can locate a misplaced handset by pressing MLOCATOR/INTERCOMN.

5. (Repeat)

6. (Skip)

7. Message counter

8. MSLOW TALKN

SLOW TALK indicator

MTONEN (Tone control)

9. MERASE/MUTEN

10. (VOLUME: Volume up/down)

11. (Memory dial 1)

(Memory dial 2)

(Memory dial 3)

12. (SP-PHONE: Speakerphone)

SP-PHONE indicator

13.Message indicator

14. Microphone

15. (PLAY/STOP)

New Message/Play indicator

16. MANSWER ON/OFFN

ANSWER ON/OFF indicator

Display icons

Handset display items

Language settings

Display language

1.

2. : Select the desired setting

Voice announcement language

You can select the language used for the following features.

– Answering system guidance

– Talking Caller ID

– Talking keypad and phonebook

1

2 Select the desired setting.

• The setting will be applied in about 5 seconds.

Date and time

1.

2. Enter the current month, date, and year by selecting 2 digits for each.

Example: July 12, 2016

3.

4. Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each.

Example: 9:30

5.

6.

Recording your greeting message

You can record your own greeting message instead of using a pre-recorded greeting message. See page 54 for details

1.

2.

3. Record a greeting message.

Other settings

Dialing mode

If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”.

"Tone”: For tone dial service.

"Pulse”: For rotary/pulse dial service.

1.

2. : Select the desired setting.

Accessibility

This product is designed to provide not only optimal volume, but
optimal sound quality as well, ensuring that every call is heard loud and clear.

Tone control

This feature clarifies the voice of the person you are talking to, producing a more natural-sounding voice that is easier to hear and understand. This feature can be set for each unit.

The following settings are available.

Handset:

– Receiver: “Tone 1-6” and “Custom tone 1-20”

– Speakerphone: “Tone 1-4”

– Headset: “Tone 1-4” and “Custom tone 1-20”

Base unit: “ ” (Tone 1-4)

Handset

You can select a tone control setting while talking on the phone. There are two methods available.

- Using the [TONE] key

1 Press [TONE] on the side repeatedly to select the desired setting while talking.

2 To exit, press [BACK] or wait for a few seconds.

- The selected setting is shown on the handset display while talking.

Note: To select one of the “Custom tone” settings, follow the instructions in “Using the MMENUN key”, page 23.

- Using the [MENU] key

1 Press [MENU] while talking.

2 : “Tone control” → [SELECT]

3. : Select the desired setting. →[OK]

• If you select “Custom tone”, select the desired type.
• The selected setting is shown on the handset display while talking.

Base unit

1. Press and hold [TONE] for about 2 seconds while talking.

2 Press repeatedly to select the desired setting.

- The selected setting flashes on the message counter while talking.

3 To exit, press [TONE] or wait for about 5 seconds.

Volume booster

This feature allows you to drastically increase the volume of the other party’s voice. This feature can be set for each unit.

Turning on the volume booster

1 Press [BOOST] while on a call.

• The BOOST indicator lights in red.

2 Press on the side repeatedly to select the desired volume.

• The selected volume setting is shown on the handset display while talking.
• The selected volume setting is used for future calls when the booster is turned on.

Turning on auto boost
If the auto boost feature is turned on, volume booster turns on
automatically when you make or answer a call. This feature is
useful if the unit is used mainly by a user who is hard of hearing.

1.

2. : Select the desired setting.

Adjusting the volume
While on a call, you can adjust the volume by pressing on the side repeatedly.
The selected volume setting is shown on the handset display.
The selected volume setting is applied immediately and is also used for future calls. A separate setting is used for when volume booster is on and when it is off.
Available volume settings
The available settings vary by model and whether volume booster is turned on or off.

Speech booster (making your voice louder)

This feature allows you to increase the volume of your voice heard by the other party. This feature can be set for each handset.

1 Press [MENU] while on a call.

2 : “Boost speech on” or “Boost speech off” → [SELECT]

- The selected setting is applied immediately and is also used for future calls.

Note: You can set this feature in standby mode (page 45).

Programming

Menu list

To access the features, there are 2 methods.

Scrolling through the display menus

1

2 Press to select the desired main menu.

3. Press to select the desired item from the next sub-menus.

4. Press to select the desired setting.

Using the direct command code

1. Enter the desired code.

Example: Press

2. Select the desired setting.

Display menu tree and direct command code table

*1 If you program these settings using one of the units, you do not need to program the same item using another unit.
*2 This menu is not displayed when scrolling through the display menus. It is only available in direct command code.
*3 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.
To turn this feature on, select “Caller ID auto”. To turn this feature off, select “Manual”. (Caller ID subscribers only)
To use this feature, set the date and time first (page 21).
*4 If you subscribe to a distinctive ring service (such as IDENTA RING), select one of the ringers (“Ringer 1” to “Ringer 5”).
*5 The preset ringers in this product (“Ringer 6” - “Ringer 15”) are used with permission of © 2004 - 2013 Copyrights Vision Inc.
*6 If you select one of the ringers (“Ringer 1” to “Ringer 5”), select the desired frequency (“Frequency 1” to “Frequency 6”).
*7 This setting is available when you have the key detector (KX TGA20). Read the installation manual for more information on the key detector.
*8 For models with supplied key detectors, the display shows “1: Detector1”.
*9 If you register 2 or more key detectors.
*10 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature.
*11 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. The setting should stay at “700 ms” unless pressing MFLASHN fails to pick up the waiting call.

*12 Generally, the line mode setting should not be changed. This setting automatically maintains receiver volume at the proper level depending on the current telephone line condition. Set the line mode to “A” if telephone line condition is not good.

Alarm

An alarm sounds at the set time for 1 minute and repeats 5 times at 5 minute intervals snooze function). You can also configure the alarm to display a text memo. You can set 3 separate alarms for each handset. Each alarm can be set to sound once, daily, or weekly.

When an alarm sounds, the message indicator flashes rapidly if the handset message indicator’s “Alarm” setting is enabled page 28).

1.

2. Select the desired alarm. → [SELECT]

3. → [SELECT]Select the desired alarm option. → [SELECT]

4. Proceed with the operation according to your selection in step 3.

• Once:

Enter the desired month and date.

• Weekly:

Select the desired day of the week and press

5. Set the desired time.

6.

7. Enter a text memo (10 characters max.).

8. Select the desired alarm tone. → [SELECT]

• If you select one of the ringers

Ringer 1” to “Ringer 5”), select the desired frequency (“Frequency to “Frequency 6”).

• We recommend selecting a different ringer tone from the one used for outside calls and intercom calls.

9. Select the desired snooze setting.

Silent mode

Silent mode allows you to select a period of time during which the handset and/or base unit will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Silent mode can be set for each unit.

Using the phonebook’s group feature page 39), you can also select groups of callers whose calls override silent mode and ring the unit (Caller ID subscribers only).

Turning silent mode on/off

1. For handset:

For base unit (using a handset):

2. Select the desired setting.

If you select “Off”, press [OFF] to exit.

3. Enter the desired hour and minute you wish to start this feature.

4. Select “AM” or “PM”.

5. Enter the desired hour and minute you wish to end this feature.

6. Select “AM” or “PM”.

7.

Changing the start and end time

2. Continue from step 3, “Turning silent mode on/off”, page 50.

Selecting groups to bypass silent mode

1.

2. Select the desired groups. → [SELECT]

“ ” is displayed next to the selected group numbers.

To cancel the selected group:

Select the group.→ Press [SELECT] again. “ ” disappears.

3.

Other programming

Changing the handset name

The default handset name is “Handset 1” to

Handset 6”. You can customize the name of each handset (“Bob”, “Kitchen”, etc.). This is useful when you make intercom calls between handsets. To display the handset name in standby mode, turn on the handset name display feature (page 50).

Displaying the handset name

You can select whether or not the handset name is displayed in standby mode. The default setting is “Off”.

Registering a unit

Operating additional units

Additional handsets

Up to 6 handsets can be registered to the base unit.

Important:

See page 5 for information on the available model.

Registering a handset to the base unit

The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset.

1.Handset:

2. Base unit:

Press and hold for about 5 seconds.

• If all registered handsets start ringing, press again to stop, then repeat this step.

Handset:

Press [OK], then wait until a long beep sounds.

Deregistering a handset

A handset can cancel its own registration to the base unit, or other handsets registered to the same base unit. This allows the handset to end its wireless connection with the system.

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert them into the handset again.

If the base unit batteries for power backup are installed, remove the batteries from the base unit, and then insert them into the base unit again.

General use

Accessibility

Menu list

Battery recharge

Problem	Cause/solution
The handset beeps and/or flashes.	Battery charge is low. Fully charge the batteries (page 13).

Useful Information

Problem	Cause/solution
I fully charged the batteries, but – still flashes, – is displayed, or – the operating time seems to be shorter.	Clean the battery ends ( ) and the charge contacts with a dry cloth and charge again. It is time to replace the batteries (page 14).

Making/answering calls, intercom

Problem	Cause/solution
is displayed.	The handset is too far from the base unit. Move closer. The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. The handset is not registered to the base unit. Register it (page 50).
Noise is heard, sound cuts in and out.	You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. Move closer to the base unit. If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.
The handset does not ring.	The ringer volume is turned off. Adjust the ringer volume (page 33, 44). Silent mode is turned on. Turn it off (page 50). The ringer volume is turned off by pressing and holding 0 ( ). Press and hold 0 ( ) again to turn it on (page 33).
The base unit does not ring.	The ringer volume is turned off. Adjust the ringer volume (page 33, 44). Silent mode is turned on. Turn it off (page 50). The ringer volume is turned off by pressing MRINGER OFFN. Press MRINGER OFFN again to turn it on (page 33).
I cannot make a call.	The dialing mode may be set incorrectly. Change the setting (page 22).
I cannot make long distance calls.	Make sure that you have long distance service.
I cannot use voice paging.	You cannot use voice paging if other units are in use. Voice paging is not available when a range extender (KX-TGA405) is registered to the base unit.

Caller ID/Talking Caller ID

Answering system

Voicemail

Liquid damage