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49-80818 17
Before you
call for service
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Troubleshooting Tips
Stainless Steel Gas Cooktops
Problem Possible Causes What To Do
Burners have
yellow or
yellow-tipped
flames
The combustion quality of burner
flames needs to be determined
visually.
Determine the quality of flames visually. Normal
burner flames should look like (A) or (B).
Long, bright yellow flames are not normal.
Normal flames may show signs of an orange tint
when well heated or signs of flickering orange
due to particles in the gas or air.
Control knobs
will not turn
Knob isn’t pushed down. To turn from the OFF position, push the knob
down and then turn.
Burners do not
light
Plug on cooktop is not completely
inserted in the electrical outlet.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
Gas supply not connected or
turned on.
See the Installation Instructions that came with
your cooktop.
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced correctly. See the Cleaning the Cooktop section.
The electrodes under the burners
are soiled.
See the Cleaning the Cooktop section.
Cooktop is locked. Unlock the cooktop. See the Using the Cooktop
section.
The igniter hole (on some models)
is plugged.
See the Cleaning the Cooktop section.
Ticking sound
of igniter
persists after
burner lights
Control knob is still in the LITE
position.
Turn the knob out of the LITE position to the
desired setting.
Turn the burner off and relight. If ticking is still
present, call for service.
Auto-reignition feature is attempting
to re-ignite flame.
While in its lowest setting, the flame can be
shifted away from the burner's flame sensor by
drafts around the cooktop. Turn down or redirect
any fans or ventilation equipment operating
around the cooktop until sparking ceases.
Top burners
do not burn
evenly
Improper burner assembly. Make sure the burner caps are seated correctly.
See the Care and Cleaning of the range section.
Burner slots on the side of the
burner may be clogged.
Remove the burners for cleaning. See the Care
and Cleaning of the range section.
Unresponsive
keypad
Keypad is dirty Clean the keypad.
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Timer control panel glass is wet
around its edges.
Dry the edges as best as possible and wait
several minutes for the timer buttons to become
responsive again.
(A) Soft blue flames—
Normal for natural gas
(B) Yellow tips on
outer cones—
Normal for propane gas
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