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40 TROUBLESHOOTING
Cooktop
PROBLEM POSSIBLE CAUSE SOLUTION
Heating
elements not
working
• Power not
switched on
• Check cooktop
is plugged in and
power is on
• Controls
incorrectly set
• Check correct
knob turned for
element
• Household fuse
blown
• Replace household
fuse. If the fuse
continues to
blow, contact the
Service Centre
Benchtop
becoming too
hot and/or
beginning to
discolour
• Wrong type of
cooking pot
• Make sure bases
are not concave
• Pot may
overhang the
cooktop
• Place pot on centre
of element so
that it does not
overhang
• Pot is too large • Use a smaller pot
Food taking
too long to
cook
• Pot base is
not flat
• Make sure pot base
is flat or slightly
convex
• Pot may be
off centre
• Centre pot over
element making
sure it does not
overhang the
cooktop
• Need to use a
larger element
• Move pot to a
larger element
• Using a round
based wok
• Use a flat based
wok on electric
cooktops
• Controls are
incorrectly set
• Check controls
are set correctly
and increase if
necessary
Cannot
simmer food
• Control set
too high
• Turn control to
lower setting
• Element
too large
• Use a smaller
element
Elements
giving off
smoke or
odours when
first used
• Protective oils
being removed
in first cooking
• Do not worry,
this is normal
Glass surface
becomes
milky white
when pot is
removed
• Base of pot
is concave
• Use a flat
based pot
Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
• For cooking problems refer to “Dealing with
cooking problems”.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or spare parts please
be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre on:
Australia: 1300 363 640
(Australia – Centre is open 8.00am – 5.00pm Monday –
Friday Eastern Standard Time).
New Zealand 0800 436 245
(New Zealand – Centre is open 8.00am – 5.00pm Monday
– Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
TROUBLESHOOTING
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