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11
Rugged Speaker System
www.insigniaproducts.com
Troubleshooting
Check this list for a possible troubleshooting solution before calling for
service.
PROBLEM POSSIBLE SOLUTIONS
The power does not come on. • Make sure that the AC power cord is securely plugged into a
working power outlet and the speaker system.
There is no sound or very
low-level sound is heard from
the speaker system.
• Make sure that you are connected to an audio OUTPUT jack on
your sound source. The port will not send audio out if it is an
input jack.
• Make sure that the volume level of the speaker system is set to an
adequate level.
• If you are using Bluetooth, turn up the volume on your Bluetooth
device.
• Make sure that the correct audio source is selected. Press the
SOURCE button repeatedly to switch to the correct audio source.
• Make sure that the power is on and all connections are secure.
• If you are using a 3.5 mm cable connection, make sure that the
volume is turned up on your sound source.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
Your speaker system is not
working properly.
• Unplug the AC power cord from the wall outlet and then try
plugging it in again after 30 seconds.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
The sound is breaking up or
buzzing.
• Make sure that you are connected to an audio OUTPUT jack on
your sound source. The port will not send audio out if it is an
input jack.
• Make sure that all connections are secure and cables are not
broken or damaged.
• Connect to a different source device (such as a TV or DVD/Blu-ray
player) to see if the buzzing still occurs. If it does not, this may
indicate an issue with the original source device.
• Try connecting both the audio source device and the speaker
system to other devices to make sure the jacks on both devices
are still working.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
There is no sound or low
volume in Bluetooth mode.
• Make sure that your Bluetooth device is turned on, Bluetooth is
turned on, and “NS-HMPS3018” is selected.
• Turn up the volume on your speaker system.
• Turn up the volume on your Bluetooth device.
• Make sure that your Bluetooth device is not muted.
• Make sure that you are playing audio from your Bluetooth device.
• Make sure that you have selected the Bluetooth source on your
speaker system.
• Make sure that your speaker system is not paired to another
Bluetooth device.
• Make sure that your Bluetooth device is not paired to a different
Bluetooth speaker.
NS-HMPS3018_17-0304_MAN_V2_ENG.fm Page 11 Friday, May 12, 2017 8:50 AM
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