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English 27
Warranty and service
Service
Before calling for assistance or service, please check the section “FAQs and
troubleshooting”.
If you still need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service centre.
Always prepare in advance for the discussion. This will ease the process of
diagnosing the problem and also make it easier to decide if a customer service
visit is necessary.
Please take note of the following information.
• What form does the problem take?
• Under what circumstances does the problem occur?
When calling, please know the model and serial number of your appliance. This
information is provided on the rating plate as follows:
• Model description
• S/N code (15 digits)
We recommend that you record the information here for easy reference.
• Model:
• Serial number:
When do you incur costs even during the warranty period?
• If you could have remedied the problem yourself by applying one of the
solutions provided in the section “FAQs and troubleshooting”.
• If the customer service technician has to make several service calls because he
was not provided with all of the relevant information before his visit and as a
result, for example, has to make additional trips for parts. Preparing for your
phone call as described above will save you the cost of these trips.
What should I do if the cooking zone will not switch on or off?
This could be due to one of the following possibilities:
• The control panel is partially covered by a damp cloth or liquid.
• The child safety lock is on.
What should I do if the display is illuminated?
Check for the following:
• The control panel is partially covered by a damp cloth or liquid.
To reset, press the On/Off
button
.
• If liquid has overowd on control panel, please wipe the liquid.
What should I do if the display is illuminated?
Check for the following:
• The hob is overheated because of abnormal operation.
• After hob is cooled down, press the On/Off
button
for resetting.
What should I do if the display is illuminated?
Check for the following:
• Cookware is unsuitable or too small or no cookware has been placed on the
cooking zone.
• If you use suitable cookware, displayed message will automatically disapear.
What should I do if the cooling fan runs after the hob is turned off?
Check for the following:
• When you have nished using the hob, the cooling fan runs by itself for
cooling down.
• After the hob’s electronics has cooled down, the cooling fan will be turned off.
• If you request a service call because of an information made in operating the
appliance, the visit from the customer service technician may incur a charge
even during the warranty period.
NZ84T9770EK_EU_DG68-00630B-00_EN.indd 27 2020-02-25 12:35:21
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