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26 English
Warranty and service
Warranty and service
Information code Possible cause Solution
C0 Check the Auto Cook sensor. Restart the appliance using
the On/Off button. If
the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance and try
again. If the problem still
continues, contact a local
service center.
C1 The temperature is sensed
higher than specied.
C2 Check the Auto Cook sensor.
A2 The DC Motor fails to operate
because of problems with the
PCB or wiring, or electrical
disturbance on the motor blade.
d0 The sensor is pressed for more
than 8 seconds.
Check if the sensor pad
is wet or pressed. If the
problem continues, restart
the appliance using the On/
Off button. If the problem
still continues, contact a
local service center.
F0 Communications between main
and sub PCBs fail.
Restart the appliance using
the On/Off button. If
the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance. If the
problem still continues,
contact a local service
center.
F2 The touch-enabled IC
communicates abnormally.
Warranty and service
FAQs and troubleshooting
A fault may result from a minor information that you can correct yourself with
the help of the following instructions. Do not attempt any further repairs if the
following instructions do not help in each specic case.
WARNING
Repairs to the appliance are to be performed only by a qualied service technician.
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
Problem Possible cause Solution
What should I do if the
cooking zones are not
functioning?
• The fuse in the house
wiring is intact.
• The control indicators
in the control panel are
illuminated.
• If the fuses trip a
number of times, call an
authorised electrician.
• The appliance is
properly switched on.
What should I do if the
cooking zones will not
switch on?
• The On/Off button
was accidentally
actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
• The appliance is
properly switched on.
• Clean the control panel.
What should I do if the
display except for ,
the residual warmth
indicator suddenly
disppears?
• The On/Off button
was accidentally
actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
• The appliance is
properly switched on.
• Clean the control panel.
What should I do if,
after the cooking zones
have been switched off,
residual warmth is not
indicated in the display.
• The cooking zone
was only briey used
and therefore did not
become hot enough.
• If the cooking zone
is hot, please call the
customer service center.
NZ84T9770EK_EU_DG68-00630B-00_EN.indd 26 2020-02-25 12:35:21
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