FREQUENTLY ASKED QUESTIONS
Please refer to the Instructions Guide if have any detail questions for these FAQs.
If necessary, please contact our customer service.
INSTALLATION FAQ
Q1. Why does the latch is stuck?
A1. The locking tongue is stuck with IC line. Please check and place the IC
line inside mounting plate correctly by viewing manual or install video.
A2. (if only work with mechanical key)
1.Please make sure the spindle part is works properly after passing
through the deadbolt. If you can't use the APP or keypad to control
unless insert a key(lock is stuck), please help to check: re-install after
rotate the spindle by 90 degree.
2.Then check the direction of the knob. Make sure that it is in
horizontal for Left handle and in vertical for right handle when in
unlock status.
Q2. How to lock/unlock via keypad?
A2. Long press “#” and hold for 2s to lock the door, and enter the
passcode and press “#” to unlock the door.
Q3. Operates backwards. Smart lock will unlock when you locked it,
and will lock when you unlocked it.
A3. Please find the toggle button inside the back panel, then switch it to
another side. (If it is right handle door, please set to R. If it is left
handle door, please set to L.)
Q4. How to open the keyhole cover?
A4. Find the dots on both side of the keyhole cover, and use 2 pins to
press them at the same time. The keyhole cover will pop up.
Q5. How to unlock if battery power runs out?
A5. A 9V backup battery can directly power the lock and activate the
keyboard. Charging it via the ports under the lock.
Q6. How to set the admin passcode via keypad?
(when not added to the phone)
A6.
Via App: TTLock - Settings - Basics - Admin Passcode
Via keypad (when not added to the phone): Enter
[*12#123456#Custom Admin passcode#Confirm Admin
passcode#] in keypad.
Application FAQ
Q1. How to do if I cannot match the door lock (the name is gray)
in the TTLock?
A1. Try to reset the lock. Please find the reset button on page 23 of the
manual and follow the steps to reset the lock (require battery).
Q2. How to set the account password?
A2. TTlock - Upper left corner(menu button) -Settings - Click on your
profile picture(edit) - Reset Password.
Q3. How to set/check the admin passcode?
A3. TTLock - Settings - Basics- Admin Passcode.
Q4. How to set auto lock time?
A4. TTLock - Settings - Auto Lock. Please Calibrate Time in [Lock Clock]
and Enter the [Firmware Update] to confirm that your APP is the latest
version.
Q5. What is [Send e-key]?
A5. Send e-key to authorize to other accounts. The recipient also needs to
download TTLock and register an account. Recipients will have
permission to control the lock via their phone APP.
Q6. How to Erase/Edit the guest passcode?
A6. Erase: Generate Passcode - Erase- Click Generate - Enter this
passcode on the keyboard and all guest passwords will be erased. Edit:
Passcodes - Click on a code - You can edit in [Passcode].
Other FAQ
Q1. Does it support Wi-Fi connection(Remotely unlock)?
A1. Yes it supports to Wi-Fi connection. Please note that it needs to
match the gateway (sold separately).
Q2. How to get a compatible gateway?
A2. G1 or G2 gateway could compatible with our door lock. Or, contact us
for more recommendations.
Q3. What if I forget my TTLock account password?
A3. You can reset the user password through [Forgot Password] in the
login interface.
Q4. How many different passcodes can I set?
A4. You can set only one admin passcode but you can generate at
least 150 guest passwords.
Please note: For security reasons, the guest passcode needs to be
activated within a certain period of time (used at least once), otherwise
it will be invalid.
Q5. Can I remotely share / generate a guest passcode?
A5. Yes you can generate remotely and share the passcode even far
away from the door lock (without Wi-Fi).
