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15
Problem
Possible Causes
Solutions
Dehumidifier can
not turn on
The power cord is unplugged.
Plug it in.
The fuse is blown or circuit breaker is
tripped.
Check the fuse or the circuit breaker.
Dehumidifier is on,
but it does not run.
The water bucket is full or not in the
proper position.
Make sure the water bucket is empty and has been
installed properly.
The room humidity has reached the
set-point. The LCD flashes.
Set a lower humidity or let the dehumidifier keep in
standby mode so it can auto ON when the room
humidity level raises up.
The room humidity is lower than the
set humidity. The LCD flashes.
The set humidity needs to be at least 5% (recommend
10%) lower than room humidity.
The dehumidifier has been turned off
in 3 minutes.
Wait 3 minutes before resuming operation.
The dehumidifier is in the defrosting
process.
It is normal the compressor ceases during the
defrosting process.
Insufficient
Performance
Insufficient dehumidifying time.
When first installed, allow at least 3-4 days to maintain
the desired RH.
The room has not been sealed
properly.
Ensure that all doors, windows and other openings are
closed.
The air filter is dirty.
Clean the air filter.
Airflow has been blocked.
Ensure there are no obstructions block the airflow.
There is something giving off water
vapor in the room.
Remove those items or turn off such devices that give
off vapor in the room.
The room temperature is low.
Heat up the room.
The dehumidifier size is too small for
the room.
Increase the quantity of dehumidifiers. Or change a
higher capacity dehumidifier.
Dehumidifier
operates
continuously
Check if the dehumidifier is in CONT
MODE.
Don’t set the humidity too low. Typically, 40-50% are
good settings to use.
The room humidity is too high.
Change humidity settings. Or change a higher
capacity dehumidifier.
Doors and windows are open.
Ensure that all doors, windows and other openings are
closed.
Noise
The dehumidifier’s not positioned level.
Position the dehumidifier on a level surface.
The water bucket is not in the proper
position.
Re-install the water bucket properly.
The air filter is clogged.
Clean the filter.
Frost appears on
the coils
The dehumidifier has been turned on
recently.
This is normal frost builds up on the coils, especially
when the room temperature is low. The dehumidifier
will defrost automatically.
Room temperature is close to or lower
than 60°F.
Water leakage
Hose connection is loose.
Check the hose connection. Try to attach the other
end of the hose to the outlet.
Water does not
drain from
the hose
Hose connection is loose.
Check the hose connection. Try to attach the other
end of the hose to the outlet.
Water flow has been restricted.
Hoses more than 7 feet long may not drain properly.
Keep the hose as short as possible. The hose must be
placed lower than the bottom of the dehumidifier, and
be kept flat and smooth without kinks.
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