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Troubleshooting
English68
Troubleshooting
Samsung Smart Home
Symptom Action
Could not nd
“Samsung Smart
Home” on the app
market.
• The Samsung Smart Home app is available on smartphones that
run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available on applicable
models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The Samsung
Smart Home app is
installed but is not
connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the Samsung
Smart Home App after the app was installed, you must make
connection using the device registration function of the app.
Could not log into
the app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen
instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but
does not run.
• Exit and restart the Samsung Smart Home app, or disconnect
and reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Untitled-9 68 2020-03-20 12:27:29
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