User Manual Samsung NP545XLA-KA1VZ Galaxy Book Go 5G, 14”, 128GB

Having a Samsung account is an essential part of owning a Samsung device. It lets you connect to the Samsung ecosystem and all of Samsung’s related services. For example, you can register your devices to your Samsung account and then request service or warranty information for those products. Your Samsung account is also used in many Samsung apps, such as SmartThings or Samsung Pay

To get all of your Samsung account’s benefits, you will need to register your devices to the account. If you have a Galaxy phone, Galaxy tablet, or Samsung TV, the device should be automatically registered the first time you log into your Samsung account on the device. On the other hand, if you have a home appliance or other device you will need to manually register it via the Samsung website or the Samsung Members app.

There are a few reasons why you may not be able to register a device to your Samsung account. For example, you won't be able to register a phone if it's unlocked, rooted, pre-production, a non-US model, or purchased from a retailer not intended for the US.
Below are some other reasons and some troubleshooting tips for when a device won't register.
I reset the TV but it still shows as registered: When the TV is reset, it won't be removed as a registered device. If you need to edit or update your account info or view your registered products, you can access your account online.
Password issues: If you can’t register a device because you can’t remember your Samsung account’s password, you can easily reset it. Just navigate to the Sign In page, select Find ID or Reset password, and then follow the on-screen instructions.
Devices don’t show in account online: If a device you previously registered is not appearing in your account, this means it wasn't saved or it has been removed. To view your devices and see if your desired one is registered, navigate to the My Products page and scroll down the list.
IMEI not is accepted: If the website does not take your device’s IMEI number, it means the IMEI number is not valid or belongs to an international device. It’s also possible that the device is already registered to a different account. If you are using a VPN that may have an IP address outside of the US, disconnect from it.
Samsung Members app is not working: If the Members app does not work properly or does not let you register a device, close the app and reopen it. If it’s still having problems, try updating the app. If that doesn’t work, uninstall, and then reinstall Samsung Members on your phone, and then try again. Finally, if you are still having trouble, contact Samsung Customer Support for assistance.
Barcode scanner doesn’t work in Samsung Members app: If the Members app is not letting you scan a barcode when registering a product, close and reopen the app. If it still doesn't work, try entering the code manually.
Cannot register international device in Samsung Members: If you are trying to access Samsung Members from outside the US, or access the phone with a Samsung account from outside the US, you will not be able to register your device.