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29
Additional Information
No sound is output from a Sound Bar/AV
amplifier connected to the HDMI OUT 2
jack.
• Even when you connect the player to a TV
through a Sound Bar/AV amplifier
(receiver), the input source may not switch
to the player depending on the settings.
Check the following.
– The HDMI cable is connected to the
HDMI OUT 2 jack on the player and the
HDMI input jack on the Sound Bar/AV
amplifier. Do not connect the cable to
the HDMI output jack on the Sound
bar/AV amplifier.
– The player is selected as the input
source on the Sound Bar/AV amplifier.
• If the problem persists after checking the
above, try the following.
– Set [Control for HDMI] in [System
Settings] to [Off]. When you set it to
[Off], the BRAVIA Sync features are
disabled
*1
.
– If the Sound Bar/AV amplifier is
connected to an ARC-compatible HDMI
input jack on your TV, remove the HDMI
cable from the jack. After you
disconnect the cable, the Sound Bar/
AV amplifier will no longer output
sound from the TV
*1
.
• When you connect the player to a Sound
Bar/AV amplifier via the HDMI OUT 2 jack,
make sure that [HDMI Audio Output] in
[System Settings] is set to [HDMI2] or [Auto]
(page 26).
The HD Audio (Dolby Digital Plus, Dolby
TrueHD, DTS-HD High Resolution Audio,
DTS-HD Master Audio, Dolby Atmos
*2
and
DTS:X
*3
) is not output by bitstream.
• Set [BD Secondary Audio] in [Audio
Settings] to [Off] (page 24).
• Check that the Sound Bar/AV amplifier
(receiver) is compatible with each HD Audio
format.
The interactive audio is not output.
• Set [BD Secondary Audio] in [Audio
Settings] to [On] (page 24).
Message Code 3 [Audio outputs
temporarily muted. Do not adjust the
playback volume. The content being played
is protected by Cinavia and is not
authorized for playback on this device. For
more information, see http://
www.cinavia.com. Message Code 3]
appears on the screen when playing a disc.
• The audio track of the video that you are
playing contains a Cinavia code indicating
that it is an unauthorized copy of
professionally-produced content (page 39).
*1
To output the sound, connect your TV and the
Sound Bar/AV amplifier using an optical
digital cable.
*2
Dolby Atmos is a trademark of Dolby
Laboratories.
*3
DTS:X is a registered trademark and/or
trademark of DTS, Inc. in the United States
and/or other countries.
The disc does not play.
• The disc is dirty or skewed.
• The disc is upside down. Insert the disc with
the playback side facing down.
• The disc has a format that cannot be played
back by this player (page 35).
• The player cannot play a recorded disc that
is not correctly finalized or the disc is not in
Mastered disc format.
• The region code on the BD/DVD does not
match the player.
The player does not detect a USB device
connected to the player.
• Make sure that the USB device is securely
connected to the USB jack.
• Check if the USB device or the USB cable is
damaged.
• Check if the USB device is turned on.
• If the USB device is connected via a USB
hub, connect the USB device directly to the
player.
Disc
USB device
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