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13 Trouble-shooting
13 Trouble-shooting
13.1 What to do if …
This section lists faults that can be solved simply by following the instructions given. If
another fault is displayed or the fault cannot be remedied, please call Customer Ser-
vices.
Before calling Customer Services, please note down the error message in full.
Fxx/Exxx see operating instructions
FNxxxxx xxxxxx.
… the appliance is not working
Possible cause Solution
▪ A household fuse or circuit
breaker has tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪ The fuse or circuit breaker
keeps blowing.
▸ Call Customer Services.
▪ An interruption in the mains
power supply.
▸ Check the power supply.
▪ Demo mode is switched on. It is only possible to switch off demo mode with a
safety code.
▸ Call Customer Services.
▪ The appliance is faulty. ▸ Call Customer Services.
… just the illumination is not working
Possible cause Solution
▪ The halogen light is defective. ▸ Call Customer Services.
... the cooking time seems unusually long
Possible cause Solution
▪ The appliance only has a
single-phase connection.
▸ Establish a two-phase connection.
… when grilling, thick smoke is given off
Possible cause Solution
▪ The food is too near to the
heating elements.
▸ Check that the level selected corresponds to the
«EasyCook».
▪ Grill setting is too high. ▸ Reduce the grill setting.
... no visible steam is produced when steaming
Possible cause Solution
▪ The temperature of the cook-
ing space is over 100°C.
No solution required:
Steam is invisible above 100°C.
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