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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area.
The problem Try this!
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
• Bixby:
Explore Now
• Amazon Alexa: Settings General Voice Amazon Alexa
Settings
• Google Assistant:
Settings General Voice Google
Assistant Settings
Bixby or Alexa answers automatically.
The TV may recognise an ambient noise or everyday conversation as a call to
Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-up Sensitivity to Low.
• Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby" but Bixby does not
answer.
I spoke "Alexa" but Amazon Alexa does
not answer.
The Samsung Smart Remote may not recognise your voice when it is far away
from you, turned upside down, or located in an environment with loud ambient
noise.
• Use the Samsung Smart Remote less than 1.5 m with the remote control
buttons facing upward. (There is a built-in microphone on the front of the
Samsung Smart Remote.)
• Do not place the Samsung Smart Remote near the TV speaker or an audio
speaker.
Turn on the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
With Samsung Smart Remote, the
following features are available except
for voice recognition.
There is no response even if the voice
entry button is pressed.
Try pairing the remote control with the TV.
During voice recognition, the heavy load
message appears and the function does
not work.
Unplug and then plug the TV power cable and then try again after 1 minute and
30 seconds. It may take a while if the voice recognition server is being
inspected.
I want to see weather information of the
desired area.
Say with the area name included.
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