Loading ...
Loading ...
Loading ...
The problem Try this!
Unable to nd a Channel
If your TV is not connected to a cable box or satellite box, run Auto Tuning.
•
Settings Broadcasting (Auto Tuning Settings) Auto Tuning
The Auto Tuning Settings may not appear depending on the model or geographical
area.
When using a broadcast receiver such as set-top box and IPTV, check the connection to the
TV.
• Source Connection Guide
When the symptom persists, contact your service provider.
The TV image does not look
as good as it did in the
store.
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices such as digital broadcast receiver, IPTV and
set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
• Source Connection Guide Video Device HDMI
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals".
Make sure that the set-top box or cable box supports the content or broadcast for
UHD and set the resolution. For more information, contact your service provider.
When using a Samsung TV Plus channel, check the network connection. When the
network speed is slow, the app may not work or the image quality may be poor.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.
- 162 -
Loading ...
Loading ...
Loading ...