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The problem Try this!
The colour is poor or the
picture is not bright
enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness and Colour settings.
•
Settings Picture Picture Mode
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Colour
See if Energy Saving Mode has been enabled.
• Settings General Eco Solution Energy Saving Mode
Try resetting the picture.
• Settings Picture Expert Settings Reset Picture
There is a dotted line on the
edge of the screen.
Change Picture Size Settings to 16:9 Standard.
•
Settings Picture Picture Size Settings Picture Size 16:9 Standard
The picture is black and
white.
Check whether Greyscale is set to On.
•
Settings General Accessibility Greyscale
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
• Settings Picture Picture Size Settings Picture Size
The Subtitle function in the
TV menu is deactivated.
When an external device is connected with an HDMI or Component cable, the Subtitle
function is unavailable. Adjust the subtitle setting on the external device.
Subtitles appear on the TV
screen.
Turn off the Subtitle function in Subtitle Settings.
•
Settings General Accessibility Subtitle Settings Subtitle
The HDR of the connected
external device turns off.
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
•
Settings General External Device Manager Input Signal Plus
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the Signal Information or refer to the external device’s user manual.
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