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Difficulties Suggestions
dial tone by pressing the Hook button in Fax mode. If you
subscribe to DSL, VoIP, or magicJack services, call your
service provider for connection instructions.
Make sure you pressed Fax and the machine is in Fax
mode.
Print the Transmission Verification Report and check for
an error.
Contact your administrator to check your Secure Function
Lock Settings.
Ask the other party to check that the receiving machine
has paper.
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a
copy to check your machine’s scanner operation. If the
copy quality is poor, clean the scanner.
Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line.
Try sending the fax again. If you are sending a PC-Fax
message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory.
To free up extra memory, you can turn off Fax Storage,
print fax messages in memory or cancel a delayed fax. If
the problem continues, ask the telephone company to
check your telephone line.
If you often get transmission errors due to possible
interference on the telephone line or if you are using a
VoIP system, try changing the Compatibility setting to
Basic(for VoIP).
Sent faxes are blank. Make sure you are loading the document correctly. When
using the ADF, the document should be face up. When
using the scanner glass, the document should be face
down.
Vertical black lines when sending. Black vertical lines on faxes you send are typically
caused by dirt or correction fluid on the glass strip. Clean
the glass strip.
Printing received faxes
Difficulties
Suggestions
• Condensed print
• Horizontal streaks
• Top and bottom sentences are cut off
• Missing lines
This is usually caused by a poor telephone connection.
Make a copy; if your copy looks good, you probably had a
bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving The corona wire for printing may be dirty.
Clean the corona wire in the drum unit.
The sender’s scanner may be dirty. Ask the sender to
make a copy to see if the problem is with the sending
machine. Try receiving from another fax machine.
Received faxes appear as split or blank pages. Left and right margins are cut off or a single page is
printed on two pages.
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