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Difficulties Suggestions
• If the Receive Mode is set to Manual, DO NOT adjust
the Ring Delay setting.
Have someone send you a test fax:
• If you received the test fax successfully, your machine
is operating correctly. Remember to reset your Ring
Delay or answering machine setting back to your
original setting. If receiving problems recur after
resetting the Ring Delay, then a person, device, or
subscriber service is answering the fax call before the
machine has a chance to answer.
• If you were not able to receive the fax, then another
device or subscriber service may be interfering with
your fax reception or there may be a problem with
your fax line.
If you are using a telephone answering machine (External
TAD mode) on the same line as the Brother machine,
make sure your answering machine is set up correctly.
1. Plug the telephone line cord directly from the wall
telephone jack to your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother
machine’s EXT jack, and then plug the telephone line
cord from your answering machine into the EXT jack.
3. Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice
messages, set your answering machine to answer
within 2 or 3 rings.
4. Record the outgoing message on your answering
machine.
• Record five seconds of silence at the beginning of
your outgoing message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive
Code for people sending manual faxes. For
example: “After the beep, leave a message or
press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External
TAD.
See Related Information: Choose the Correct Receive
Mode.
Make sure your Brother machine’s Easy Receive feature
is turned On. Easy Receive is a feature that allows you to
receive a fax even if you answered the call on an external
or extension telephone.
If you often get transmission errors due to possible
interference on the telephone line or if you are using a
VoIP system, try changing the Compatibility setting to
Basic(for VoIP).
Contact your administrator to check your Secure Function
Lock Settings.
Sending Faxes
Difficulties
Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall jack and the
LINE jack of the machine. Make sure your machine has a
487
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