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Difficulties Suggestions
interruption is crucial to your business, we recommend
using a separate telephone line with no custom features.
Receiving Faxes
Difficulties Suggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall jack and the
LINE jack of the machine. If you subscribe to DSL, VoIP,
or MagicJack services, call your service provider for
connection instructions. If you are using a VoIP system,
try changing the VoIP setting to Basic (for VoIP). This will
lower modem speed and turn off Error Correction Mode
(ECM).
Make sure your machine has a dial tone by pressing the
Hook button in Fax mode. If you hear static or
interference on your fax line, contact your local telephone
provider.
Make sure the machine is in the correct Receive Mode.
This is determined by the external devices and telephone
subscriber services you have on the same line as the
Brother machine.
• If you have a dedicated fax line and want your Brother
machine to automatically answer all incoming faxes,
you should select Fax only mode.
• If your Brother machine shares a line with an external
answering machine, you should select the External
TAD mode. In External TAD mode, your Brother
machine will receive incoming faxes automatically and
voice callers will be able to leave a message on your
answering machine.
• If your Brother machine shares the line with a Voice
Mail subscriber service, see Related Information:
Voice Mail.
• If your Brother machine is on a line with the Distinctive
Ring subscriber service, see Related Information:
Distinctive Ring.
• If your Brother machine shares a line with other
telephones and you want it to automatically answer all
incoming faxes, you should select the Fax/Tel mode.
In Fax/Tel mode, your Brother machine will receive
faxes automatically and produce a pseudo/double-ring
to alert you to answer voice calls.
• If you do not want your Brother machine to answer
any incoming faxes automatically, you should select
the Manual mode. In Manual mode, you must answer
every incoming call and activate the machine to
receive faxes.
Another device or service at your location may be
answering the call before your Brother machine answers.
To test this, lower the Ring Delay setting:
• If the Receive Mode is set to Fax Only or Fax/Tel,
reduce the Ring Delay to one ring.
See Related Information: Set the Number of Rings
Before the Machine Answers (Ring Delay).
• If the Receive Mode is set to External TAD, reduce the
number of rings programmed on your answering
machine to two.
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