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235
Technical Notes
12
Troubleshooting
Problem
Problem
Solution
Solution
No face is detected.
•
The subject’s face is obscured by sunglasses, a hat, long hair, or
other objects: Remove the obstructions (
P
100).
•
The subject’s face occupies only a small area of the frame:
Change the composition so that the subject’s face occu-
pies a larger area of the frame (
P
100).
•
The subject’s head is tilted or horizontal: Ask the subject to
hold their head straight (
P
100).
•
The camera is tilted: Keep the camera level.
•
The subject’s face is poorly lit: Shoot in bright light.
Wrong subject is
selected.
The selected subject is closer to the center of the frame
than the main subject. Recompose the picture or turn
face detection off and frame the picture using focus lock
(
P
78).
The ash does not re.
The battery is exhausted: Charge the battery
or insert a ful-
ly-charged spare battery (
P
27).
The ash does not fully
light the subject.
•
The subject is not in range of the ash: Position the subject in
range of the fl ash.
•
The ash window is obstructed: Hold the camera correctly.
•
Shutter speed is faster than the sync speed: Choose a slower
shutter speed (
P
54, 60, 244).
Pictures are blurred.
•
The lens is dirty: Clean the lens (
P
189).
•
The lens is blocked: Keep objects away from the lens
(
P
41).
•
s is displayed during shooting and the focus frame is dis-
played in red: Check focus before shooting (
P
42).
Pictures are mottled.
•
Shutter speed is slow and the ambient temperature is high: This
is normal and does not indicate a malfunction.
•
Pixel mapping is required: Perform pixel mapping using
H IMAGE QUALITY SETTING> PIXEL MAPPING
(
P
95).
•
The camera has been used continuously at high temperatures or
a temperature warning is displayed: Turn the camera off and
wait for it to cool down (
P
35, 241).
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