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306 MULTIMEDIA
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex-
pire, you will receive an email or letter of no-
tification.
14. Can I get a refund if I have not used the
entire subscription? Prorated refunds are
provided from the date of cancellation for
annual plans or longer. Please see the
Uconnect and SiriusXM Guardian™ Terms &
Conditions for refunds related to billing
plans of other lengths and other circum-
stances.
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care.
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are
not connected to an operable LTE (voice/
data) or 3G, 4G (data), 5G (data) network.
Services that required your smartphone
only direct calls to Roadside Assistance Call
may be functioning if you have an operable
network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits
data which may include information about your
vehicle, your vehicle’s health and performance,
your vehicle’s location, your utilization of the
features in your vehicle, and other data. The
collection, use and sharing of this information is
required to provide the SiriusXM Guardian™
services and is further described by the
Uconnect Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy (US Residents) or
www.driveuconnect.ca (Canadian Residents).
This information may be collected by SiriusXM®
Connected Vehicle Services Inc. and shared
with FCA US LLC for the purposes stated in the
Uconnect Privacy Policy. Vehicle health and
diagnostic information including location data
may be used by Uconnect to provide a Vehicle
Health Report to you.
Even if you cancel your SiriusXM Guardian™
subscription, this vehicle diagnostic health
information, including location data, may still be
transmitted from your vehicle and you may still
have a Vehicle Health Report sent to you.
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