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34
NS-TWM16WH9
www.insigniaproducts.com
Washer does not
drain or spin
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the /Start Pause button to start
your washer. For your safety, your washer does not spin unless
the lid is closed.
• Make sure that the drain hose is not kinked. Straighten as
necessary.
• Make sure that the height of the drain hose is within specified
limits. See Drainage requirements
on page 18.
• The pipes to your sewer system may be clogged. Contact a
plumber or qualified repair professional.
The water
temperature is
not correct
• Make sure that you have selected the correct temperature.
• Make sure that the water source faucets are fully opened.
• Make sure that the hoses are connected to the correct faucet
and water intake connections on your washer, then flush the
lines. See Step 4a: Connect to water with a single faucet
on
page 20 or Step 4b: Connect to water with separate faucets on
page 21.
• Disconnect the hoses and clean the screens. The hose filter
screens may be clogged.
Load is too wet at
the end of the
cycle
• Use a high-efficiency detergent to reduce over-sudsing. See
Selecting a detergent on page 27.
• The load may be too small. Very small loads (one or two items)
may become unbalanced and not spin out completely.
Water leaks • Make sure that all hose connections are tight. See Step 4a:
Connect to water with a single faucet on page 20 or Step 4b:
Connect to water with separate faucets on page 21 and Step 5:
Connect the drain hose on page 24.
• Make sure that the end of the drain hose is correctly inserted
and secured to the drainage system. See Step 5: Connect the
drain hose on page 24.
• Avoid overloading.
• Use a high-efficiency detergent to reduce over-sudsing. See
Selecting a detergent on page 27.
Load has too
many suds
• Use a high-efficiency detergent to reduce over-sudsing. See
Selecting a detergent
on page 27.
• If you have “soft” water, reduce the amount of detergent.
• For small or lightly soiled loads, reduce the amount of
detergent.
Washer has an
odor
• Periodically clean the tub. See Cleaning the tub on page 31.
• Use a high-efficiency detergent to reduce over-sudsing.
Excessive suds collect in nooks and crannies and cause odor.
See Selecting a detergent on page 27.
• Dry the interior of your washer after the total cycle has
finished.
Washer has poor
stain removal
• Clothing that has been previously washed may have stains that
have set. These stains are difficult to remove. Hand wash or
pre-treat these clothes to aid in stain removal.
PROBLEM SOLUTION
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