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18 | EUsupport@instantbrands.co.uk +44 (0) 3331 230051
T
roubleshooting
Register your air fryer today!
If your problem persists or if
you have questions, get in touch with a Customer Care
Advisor by email at EUsupport@instantbrands.co.uk or by phone on +44 (0) 3331 230051
Problem Possible reason Solution
Black smoke is
coming from the air
fryer.
Stop cooking immediately. Cancel the Smart Programme, then
unplug the air fryer and allow it to cool to room temperature.
Using an oil with a low smoke
point.
Touch Cancel, unplug the air fryer and allow
it to cool to room temperature.
Choose a neutral oil with a high smoke point, such
as avocado, canola, soybean, safower or rice bran.
Food residue on the heating coil,
in the cooking chamber or on
accessories.
Touch Cancel, unplug the air fryer and allow
it to cool to room temperature.
Clean the cooking chamber and accessories
thoroughly.
Faulty circuit or heating element.
Touch Cancel, unplug the air fryer and allow it to
cool to room temperature.
Contact Customer Care.
Do not attempt to repair the appliance.
White smoke is
coming from the air
fryer.
Cooking foods with a high fat
content, such as bacon, sausages
and hamburgers.
Avoid air frying foods with a high fat content.
Check the air fryer basket for excess oil or fat and
carefully remove as needed after cooking.
Water is evaporating, producing
thick steam.
Pat dry moist food ingredients before air frying and
do not add water or other liquids to the cooking
chamber when air frying.
Seasoning on food has blown into
the element.
Be careful when seasoning food.
Spray vegetables and meats with oil before
seasoning to help the seasoning stick.
The air fryer is
plugged in but
will not turn on.
The appliance is not properly
plugged in.
Make sure the power lead is in good condition
and is plugged rmly into the socket.
Power is not switched on at the
socket.
Plug another appliance into the same socket to see
if it works.
Move the air fryer to another socket.
Air fryer basket is not fully inserted
into the cooking chamber.
Make sure the air fryer basket is fully inserted into
the cooking chamber.
All lights ash
and a code
appears on the
display.
E1 Temperature sensor circuit broken. Contact Customer Care.
E2 Temperature sensor short circuit. Contact Customer Care.
Any other servicing must be performed by an authorised representative.
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