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31
Using Smart Diagnosis™
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance
is unable to turn on, then troubleshooting must be
done without using Smart Diagnosis™..
Smart Diagnosis™ Using a Smart
Phone
1
Open the LG Smart ThinQ application on the
smart phone.
2
Select the refrigerator in dashboard.
3
Press
Start Smart Diagnosis
button.
4
Follow the instructions on the smart phone.
NOTE
•
If the diagnosis is continually unsuccessful, then
use the following instructions.
5
Select the
Audible Diagnosis
.
6
Follow the instructions on the smart phone.
7
Keep the phone in place until the tone
transmission has nished. View the diagnosis
on the phone.
NOTE
•
The Smart Diagnosis™ function depends on
the local call quality.
•
The communication performance will improve
and you can transmit a better signal if you use a
land line home phone.
•
If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information center
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
1
Press the
Lock
button to activate the Lock
function.
•
If the Lock function has been activated
already, press the
Lock
button to
deactivate the Lock function, and then
press the
Lock
button again to activate
the Lock function.
•
Please note that the Smart Diagnosis
function will not operate until ve minutes
has passed since the Lock function was
activated.
2
Open the fridge door and then hold the
phone on the upper right speaker hole.
•
Position the phone so that its microphone
is aligned with the speaker hole.
3
Press and hold the
Freezer
button for three
seconds or longer while continuing to hold
your phone to the speaker.
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