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40
Troubleshooting
Symptom Possible Cause Solution
SUBARU STARLINK
Service Appointment
Scheduler does not
initiate when selected on
the head unit.
The vehicle’s internal clock
has not been set.
Pair your smartphone
with the head unit and
sync your contacts and
allow notifications, or use
the Vehicle Settings menu
on the head unit or Multi-
Function Display to set
the clock.
SUBARU STARLINK
services are unavailable
and head unit repeatedly
displays “A SUBARU
STARLINK Services
update is in progress”
screen at every ignition.
SUBARU STARLINK
System Update installation
could not complete.
Contact your Subaru
Retailer for an inspection.
Repeatedly receive
“STARLINK Services are
temporarily unavailable”
when sending a remote
command to your vehicle.
Your vehicle may not have
been turned on in more
than 13 days and may
have gone into a sleep
mode to help preserve the
battery.
Step 1:
Ensure your vehicle is
safely parked in an area
with good cell phone
reception
Step 2:
Start your vehicle and
allow it to run for at least
5 minutes
Step 3:
Turn your vehicle off
Step 4:
Using the MySubaru
Mobile App or
MySubaru.com lock
your doors
A Destination sent from
the MySubaru website
or mobile app does not
display on the head unit.
Remote Engine Start was
used to start the vehicle
and the user was not able
to accept the Destination
on the head unit before the
command completed and
the vehicle turned off.
Enter the vehicle before
the Remote Engine Start
command completes and
accept the Destination
when it displays on the
head unit.
Troubleshooting
Continued...
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